Front Desk Supervisor - Elevate Guest Experience

Pyramid Global Hospitality; Gainesville (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401k with company match

Recognition programs

Job summary

Hilton University of Florida Conference Center, managed by Pyramid Global Hospitality in Gainesville, FL, seeks a Front Desk Supervisor to ensure accurate front office operations and guest satisfaction. You will lead staffing, training, and coordination across departments while maintaining excellent guest service.

The ideal candidate has a strong hospitality mindset, impeccable communication, and the ability to thrive in a fast-paced university setting.

Qualifications

• Must be available to work a flexible schedule, including nights, weekends, and holidays
• High school diploma or equivalent required
• Previous hotel or resort experience preferred
• Genuine desire to make a positive impact on guests and team members
• Outgoing, engaging, and professional demeanor
• Strong computer proficiency
• Excellent verbal and written communication skills
• Ability to thrive in a fast‑paced environment
• Ability to stand for the duration of the shift

Responsibilities

• Oversee guestroom allocations and ensure reservations are accurately recorded to maximize occupancy and revenue
• Assist the Front Office Manager with hiring, training, and scheduling Front Office personnel
• Supervise team performance, attendance, professionalism, and overall conduct
• Ensure check-in and check-out procedures are consistently followed
• Maintain strong communication between Front Office and all hotel departments, especially regarding guest arrivals and departures
• Collaborate with the Sales Department to fulfill client room needs and conduct site tours as necessary
• Serve as group liaison for the Front Office, overseeing room blocks, arrivals, billing, departures, and pre-conference meetings
• Follow up on VIP room blocks and inspect assigned rooms prior to arrival
• Monitor and adjust room blocks as needed for special requests and suites
• Review daily departure reports and update records accordingly
• Perform daily/weekly key inventory and coordinate results with Engineering and Security
• Review Housekeeping Reports to resolve discrepancies before the end of shift
• Verify room revenue accuracy before daily close and complete nightly bucket checks
• Deliver friendly, attentive, and efficient guest service at all times

Skills

Flexible schedule

Guest-focused

Outgoing demeanor

Professional demeanor

Strong computer skills

Excellent communication

Fast-paced environment

Stamina to stand

Education

High school diploma or equivalent

Job description

Hilton University of Florida Conference Center, managed by Pyramid Global Hospitality in Gainesville, FL, seeks a Front Desk Supervisor to ensure accurate front office operations and guest satisfaction. You will lead staffing, training, and coordination across departments while maintaining excellent guest service.

The ideal candidate has a strong hospitality mindset, impeccable communication, and the ability to thrive in a fast-paced university setting.