Front desk supervisor and Front Desk Agent experienced in choice brand

CLASSY CLEANING STAFFING AGENCY; Cumberland (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Opportunity for advancement

Vision insurance

Job summary

Classy Cleaning Staffing Agency in Cumberland, MD seeks experienced Front Desk Supervisors and Front Desk Agents with Choice Hotels brand experience to join our team. The role involves managing daily front desk operations in a fast-paced hotel environment to deliver exceptional guest experiences.

The ideal candidate will have supervisory experience, proficiency with Choice PMS, and a guest-focused approach. Flexible shifts including nights, weekends, and holidays are required.

Qualifications

• Proven front desk supervision or lead agent experience in a hotel setting.
• Strong guest service mindset with professional communication.
• Ability to coordinate tasks and supervise a small team.
• Comfort with fast-paced hospitality environments.

Responsibilities

• Manage front desk operations and oversee check-in/check-out procedures.
• Supervise and support front desk agents, ensuring service quality.
• Handle guest inquiries, complaints and special requests professionally.
• Process reservations, cancellations and modifications using Choice PMS.
• Coordinate with housekeeping/maintenance to ensure room readiness.
• Train new staff on brand protocols and customer service standards.

Skills

Excellent communication skills

Guest service oriented

Team leadership

Multitasking

Tools

Choice PMS

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Vision insurance

About the Role:

Classy Cleaning Staffing Agency is seeking experienced Front Desk Supervisors and Front Desk Agents with Choice Hotels brand experience to join our growing team in Cumberland, MD. If you thrive in a fast-paced hospitality environment and love delivering exceptional guest experiences, we want to hear from you!

Responsibilities:

• Manage front desk operations and oversee daily check-in/check-out procedures within the Choice Hotels brand system
• Supervise and support front desk agents, ensuring consistent service quality and brand standards
• Handle guest inquiries, complaints, and special requests with professionalism and efficiency
• Process reservations, cancellations, and modifications using Choice Hotels property management systems (PMS)
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction
• Train new front desk staff on Choice brand protocols, loyalty programs, and customer service standards
• Balance cash drawers, process payments, and maintain accurate financial records at the end of each shift

Requirements:

• Previous experience with Choice Hotels brands (Comfort Inn, Quality Inn, Clarion, etc.) strongly preferred
• Prior front desk supervisory or lead agent experience in a hotel setting required
• Proficiency with Choice Hotels property management systems (choiceADVANTAGE or similar PMS)
• Strong knowledge of Choice Privileges loyalty program and guest service protocols
• Excellent communication, multitasking, and problem-solving skills
• Ability to work flexible shifts including nights, weekends, and holidays
• Professional, guest-focused demeanor with a positive and team-oriented attitude

About Us:

Classy Cleaning Staffing Agency is a trusted staffing partner serving the hospitality and service industries in the Cumberland, MD area. We connect skilled, reliable professionals with top employers who value quality and consistency. Our team members love working with us because we prioritize their success, offer flexible placement opportunities, and treat every employee with the respect they deserve.