Hotel General Manager – Guest Experience & Ops Leader

CLASSY CLEANING STAFFING AGENCY; Cumberland (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Help or transport service

Job summary

Classy Cleaning Staffing Agency in Cumberland, MD is seeking an Experienced General Manager to lead operations at a Choice Hotels property, delivering exceptional guest experiences while managing a high-performing team.

The role requires overseeing front desk, housekeeping, maintenance, and guest services, driving revenue, budgeting, and ensuring compliance with brand standards, with flexibility for evenings and weekends.

Qualifications

• 2–3 years of hotel General Manager experience, preferably with Choice Hotels.
• Strong knowledge of PMS systems and front office operations.
• Proven revenue management, budgeting, and cost-control abilities.
• Excellent leadership, communication, and team-building skills.
• Flexible hours including weekends, evenings, and holidays.
• Brand compliance experience and QA inspection readiness.
• Guest-focused, professional demeanor with problem-solving abilities.

Responsibilities

• Oversee daily hotel operations including front desk, housekeeping, maintenance, and guest services.
• Drive revenue growth and manage budgets, forecasting, and financial reporting.
• Recruit, train, schedule, and mentor hotel staff to high performance.
• Ensure brand standards compliance and QA inspections.
• Resolve guest issues promptly and manage online reputation.

Skills

Leadership

Strategic planning

Budgeting

Revenue management

Communication

Team-building

Guest service excellence

Job description

Classy Cleaning Staffing Agency in Cumberland, MD is seeking an Experienced General Manager to lead operations at a Choice Hotels property, delivering exceptional guest experiences while managing a high-performing team.

The role requires overseeing front desk, housekeeping, maintenance, and guest services, driving revenue, budgeting, and ensuring compliance with brand standards, with flexibility for evenings and weekends.