Guest Experience Lead - Front Desk Supervisor

Blue Sky Hospitality Solutions; Windsor Locks (CT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for career growth

Employee discounts at Marriott hotels

Job summary

Blue Sky Hospitality Solutions seeks a Front Desk Supervisor for the Fairfield Inn & Suites Hartford Airport in Windsor Locks, CT. The ideal candidate will oversee front desk staff, manage operations, and provide exceptional customer service. Applicants should have 1-2 years of supervisory experience in hospitality, preferably at Marriott, and possess excellent communication skills.

Competitive salary and benefits are offered, along with opportunities for career development.

Qualifications

• 1-2 years of experience in a supervisory or leadership role in hotel front desk.
• Preferred experience with Marriott.
• Flexible availability including weekends and holidays.

Responsibilities

• Supervise front desk staff to maintain high service standards.
• Manage daily operations including check-ins and check-outs.
• Handle guest inquiries and complaints efficiently.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to multitask

Attention to detail

Tools

Hotel management software (e.g., OPERA, Fidelio)

Job description

Blue Sky Hospitality Solutions seeks a Front Desk Supervisor for the Fairfield Inn & Suites Hartford Airport in Windsor Locks, CT. The ideal candidate will oversee front desk staff, manage operations, and provide exceptional customer service. Applicants should have 1-2 years of supervisory experience in hospitality, preferably at Marriott, and possess excellent communication skills.

Competitive salary and benefits are offered, along with opportunities for career development.