Front Desk Supervisor

K Belken LLC; Waukee (IA); On-site; USD 27,552 - 34,440; Part time

Job summary

Dormont Manufacturing Co in Waukee is looking for a Front Desk Supervisor to manage client experiences and perform clerical duties. The position starts part-time at 20 hours a week and aims to grow to full-time. You will handle phone calls, greet clients, manage cash drawers, and assist with marketing tasks.

Requirements include a high school diploma or GED and experience in related roles. A bachelor's degree in communications or business is preferred but not mandatory.

The role offers a salary range of $20 - $25 per hour based on experience, with a focus on detail orientation and sales skills.

Qualifications

• High school diploma or GED required.
• Experience in receptionist or related field.
• Familiarity with phone etiquette and social media.

Responsibilities

• Answer client phone calls and book appointments.
• Receive and sort inbound packages/products.
• Greet clients upon arrival.

Skills

Customer service skills

Problem-solving skills

Strong communication

Critical thinking

Independent self-starter

Education

High school diploma or GED

Bachelor's degree in communications, business or related field (preferred)

Tools

Google workspace

Apple products

Job description

Front Desk Supervisor, or a hybrid front desk medical spa receptionist and administrative assistant, is responsible for performing clerical tasks within an office setting to support daily operations and manage the client experience. Their duties include answering client phone calls and booking appointments, receiving and sorting inbound packages / products, and greeting clients when they arrive for appointments.

About K Belken LLC

We are Waukee’s premier Integrative Aesthetic and Wellness studio that offers skin care treatments, waxing, laser services, weightloss injectables, aesthetic injectables and IV/IM nutrition.

Description

Front Desk supervisor is responsible for managing the client experience and performing clerical tasks within an office setting. Duties include answering phone calls, greeting visitors, organizing files, assisting with inventory management, social media and marketing tasks, customer service, sales, and scheduling appointments. Other responsibilities include managing cash drawers, updating employee schedules, running reports, and maintaining client records. Strong communication, problem‑solving, independent self‑starter, critical thinking skills and customer service skills are essential for success in this role. This role is part‑time, at 20 hours / week, with the goal of growing to a full‑time role as business dictates.

Qualifications:

• High school diploma or GED
• Experience in receptionist or related field
• Familiarity with phone etiquette and social media
• BLS and/or CPR certification, or ability to acquire it

Send, along with resume, the answer to these questions via email to [e-mail]:

1. A guest calls asking about a service they found cheaper elsewhere and says they’re "just shopping around." Walk us through exactly how you would handle this call from hello to booking.
2. Tell us about a time you dealt with a demanding client / customer. What was the situation, what did you say, and what was the outcome?
3. This role requires juggling phones, check‑ins, scheduling, payments, and admin tasks at the same time. How do you stay organized and accurate during busy or chaotic moments?
4. Give an example of how you’ve supported marketing or growth in a past role (social media, events, follow‑ups, scripts, promos, reviews, etc.) What specifically did you contribute?
5. Describe the type of workplace where you do your best work - and one where you would struggle. What motivates you to go above and beyond in a role like this?

Salary Expectations:

The average salary for a Front Desk Supervisor is $13.60 per hour in the DSM metro area, with variations based on experience and location. We are in search of a high-level, detail oriented, sales focused, and mature candidate, and candidate will be compensated accordingly.

Education and Training Requirements:

A bachelor’s degree in communications, business, or related field is preferred, but not required for office receptionists. Experience with EMR, Google workspace and Apple products is beneficial.

Experience Requirements:

Prior experience in a receptionist or related role, ability to multitask, critical thinking skills, professional demeanor, and customer‑oriented attitude are key qualifications for this position.

Salary

$20 - $25 per hour