Front Desk Receptionist

US Foot & Ankle Specialists; Toms River (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a Medical Front Desk Receptionist to provide essential administrative support in a fast-paced medical practice in New Jersey. You will greet patients, schedule appointments, manage data entry in the EHR, verify insurance, collect payments, and assist with billing and reports.

The ideal candidate has 2+ years of medical office experience, strong customer service, and proficient use of Microsoft Office.

Qualifications

• 2+ years of administrative support experience in a medical environment.
• Knowledge of health insurance processes, including pre-authorization and verification.
• Familiarity with CPT/ICD-9/ICD-10 coding preferred.
• Strong customer service and interpersonal skills.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Greet patients and address questions.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals and updates.
• Maintain patient records through data entry, faxing, and scanning.
• Collect payments including deductibles, coinsurance, balances, copays, and OTC sales.
• Review AR/AP changes since prior visits.
• Maintain an accurate log of orthotics received and schedule follow-ups.
• Monitor office supply inventory, place orders, and coordinate equipment maintenance.
• Verify insurance eligibility, referrals, and authorizations for next-day appointments.
• Prepare and process daily reports and upload financial records.
• Review billing claims and denials; gather information to resolve issues.
• Support additional office tasks and projects as needed.

Skills

Administrative support

Medical office experience

Customer service

HIPAA compliance

MS Office

Communication

Multi-tasking

Problem-solving

Teamwork

Data entry

Education

High School Diploma or GED

Tools

MS Office

Job description

Description

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.

Front Desk Receptionist Essential Functions/Responsibilities

• Greet patients upon arrival and address questions and concerns
• Answer incoming calls, provide information, transfer calls, and take messages as needed
• Schedule appointments and manage multiple provider calendars
• Register new patients and update existing patient demographics and financial information
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
• Maintain and update patient records through data entry, faxing, and scanning
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
• Review and update accounts receivable/payable changes since prior visits
• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
• Prepare and process daily reports, deposit slips, and upload financial records to shared files
• Review billing claims and denials; gather required information from providers or patients to resolve issues
• Support additional office tasks and projects as needed

Front Desk Receptionist Required Skills And Experience

• High School Diploma or GED equivalent
• 2+ years of administrative support experience in a medical environment preferred
• Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred
• Excellent customer service and interpersonal skills
• Ability to establish and maintain effective working relationships with patients, coworkers, and the public
• Strong communication, multi-tasking, and problem-solving skills
• Ability to thrive in a fast-paced and demanding work environment
• Strong attention to detail and a commitment to achieving high levels of patient satisfaction
• Ability to maintain confidentiality and uphold HIPAA compliance at all times
• Sound judgment and discretion in handling sensitive information
• Team-oriented mindset, flexibility, and a willingness to learn
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

Front Desk Receptionist Pay Range

• $20 - $22 per hour, based on experience

Front Desk Receptionist Benefits Offered

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Employee Discount Program
• Paid Time Off (PTO)
• Paid Holidays