Front Desk Assistant

K Belken LLC; Waukee (IA); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Competitive pay with monthly performance bonuses

In-house treatment perks

Skincare discounts

Job summary

Dormont Manufacturing Co is seeking a Front Desk Assistant in Waukee, IA, to provide clerical support and ensure excellent client experiences. Responsibilities include greeting visitors, managing phone communications, and coordinating patient treatment plans.

The ideal candidate will have one year of experience in a medical or aesthetic setting and a valid CNA license. The position offers competitive pay with bonuses and in-house treatment perks.

Qualifications

• At least 1 year of experience in a medical, dental, or spa setting, preferably aesthetics.
• Strong verbal and written communication skills.
• Highly organized and detail-oriented in a fast-paced setting.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Handle payment processing and invoicing.
• Guide patients through treatment plans and consultations.

Skills

Communication Skills

Organizational Skills

Tech Savvy

Detail-Oriented

Education

Active 120 Hour CNA License

Tools

EMR Software

Scheduling Software

Job description

A Front Desk Assistant is responsible for performing clerical tasks within an office setting to support daily operations and manage the client experience. Their duties include answering and transferring phone calls to employees, sorting and delivering mail to employees, and greeting visitors when they arrive for meetings with management and staff.

Job Title: CNA/Patient Coordinator / Front Desk Associate

Location: The Kissed Peach Aesthetics and Wellness – Waukee, IA

Position Type: Part-Time (Can turn Full time with business growth) | On-Site

Schedule: Monday–Friday with occasional Saturdays

Compensation: Based on experience + performance bonuses + employee perks

Your Role

As our Patient Coordinator/ CNA / Front Desk Associate, you’ll serve as both the first and last impression for every patient—balancing exceptional customer service with operational excellence. This hybrid position supports daily administrative functions, patient communication, and treatment coordination.

Key Responsibilities

Front Desk Operations

• Greet all patients with warmth and professionalism
• Check-in and check-out patients efficiently using EMR/CRM systems
• Manage phones, emails, appointment confirmations, and waitlists
• Handle payment processing and invoicing, coordinating rewards programs like Alle
• Pull reports
• Maintain an organized and welcoming reception area
• Create content and work directly with management and our marketing team
• Inventory management

Patient Experience & Coordination

• Guide new and returning patients through consultations and treatment plans
• Present pricing, memberships, and promotional offers with confidence
• Follow up with inquiries and unscheduled consults to increase booking conversions
• Collect and manage intake forms, consent documentation, and patient demographics with 100% accuracy
• Encourage reviews and support overall patient satisfaction initiatives

Team & Clinic Support

• Maintain daily flow of the clinic by coordinating with providers and aestheticians
• Support events, open houses, and promotions with RSVP tracking and client outreach
• Assist with skincare product sales and inventory trackingMonitor treatment room readiness and patient flow
• Apply numbing cream, remove IVs, and other CNA duties

What We’re Looking For

Required:

• At least 1 year of experience in a medical, dental, or spa setting (aesthetics preferred)
• Active 120 Hour CNA license
• Strong communication skills—verbal and written—with a warm, polished presence
• Tech savvy with scheduling software, EMRs, or patient CRM platforms
• Highly organized, detail-oriented, and comfortable multitasking in a fast-paced setting
• Discreet, professional, and able to uphold the confidential nature of patient care

Preferred:

• Familiarity with treatments like Botox, fillers, RF microneedling, laser, and IV therapy
• Experience with boulevard or similar software
• Sales experience or ability to confidently recommend products and packages

What We Offer

• Competitive pay with monthly performance bonuses
• In-house treatment perks and skincare discounts
• Ongoing training and professional development
• Supportive team culture in a beautiful and growing clinic

Salary

$15 - $18 per hour