Reservations Agent

OKANA Resort & Indoor Waterpark; Oklahoma City (OK); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Retirement savings

Growth opportunities

Paid time off

Perks & discounts

People-first culture

Job summary

OKANA Resort & Indoor Water Park, part of Pyramid Global Hospitality, is seeking a Reservations Agent to create, modify, and cancel guest reservations, send confirmations, and respond to guest inquiries. You will handle group, travel agent, corporate, and internet bookings, including rooming lists and routine payments.

The role requires a High School diploma (college degree preferred) and strong English communication.

Qualifications

• High School diploma required; college degree preferred.
• Previous reservations experience is beneficial; preferably in a hotel/resort.
• Fluent in English; able to speak, read, and write.
• Excellent communication skills for phone or in-person interactions.
• Customer-centric attitude.
• Proficient with resort PMS to manage reservations.

Responsibilities

• Answer guest questions and offer information and assistance.
• Answer telephones according to standard.
• Communicate with other departments to fulfill guest needs.
• Maintain work area neat and organized.
• Report all unsafe conditions immediately.
• Update information in computer systems (e.g., post charges).
• Complete other duties as assigned by supervisor, including cross training.
• Attend all mandatory meetings.
• Follow checklist for duties and timelines.

Skills

Fluent in English

Excellent communication

Customer-centric

Computer proficiency

Fast-paced environment

Education

High School diploma required

College degree preferred

Tools

Property Management System (PMS)

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well‑appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world‑class destination.

What You Will Have An Opportunity To Do

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Our Vision For Our Team Members

• Be a part of the OKANA Resort & Indoor Waterpark team, where your career aspirations meet a world‑class destination


• Contribute to our distinctive atmosphere and foster your personal and professional growth


• Be an individual committed to creating exceptional guest experiences


• Be appreciated for what you bring to the team


• Learn and grow with a company that values its associates

Why OKANA

• Competitive wages


• People‑first culture


• Health insurance


• Retirement savings


• Growth opportunities


• Paid time off


• Festive environment


• Perks & discounts

About The Role

The Reservations Agent is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly.

What You Will Be Doing

• Answer guest questions and offer information and assistance.


• Answer telephones according to Pyramid Global Hospitality standard.


• Communicate with other departments to fulfill guest needs.


• Maintain work area neat and organized.


• Report all unsafe conditions immediately.


• Update information in the computer systems as needed (i.e., post charges).


• Complete other duties as assigned by supervisor to include cross training.


• Attend all mandatory meetings.


• Follow checklist for required duties and timelines.

What You Bring To The Role

• Flexible availability


• High School diploma is required; college degree preferred.


• Previous reservations experience is beneficial; preferably in a hotel/resort.


• Ability to work in a fast‑paced environment.


• Fluent in English; able to speak, read, and write.


• Excellent communication skills for phone or in‑person interactions.


• Customer‑centric attitude.


• Computer proficiency to learn and utilize the resort’s property management system.

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑encompassing list of responsibilities, duties, and skills.

Compensation

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.