Reservations Agent

BENCHMARK; United States; On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

Health insurance

Retirement savings

Paid time off

Perks & discounts

Job summary

BENCHMARK is seeking a Reservations Agent to manage guest reservations and provide exceptional service at the OKANA Resort & Indoor Water Park. This role includes answering guest inquiries, processing reservations, and maintaining a customer-centric attitude.

The ideal candidate will have a High School diploma, flexible availability, and experience in a fast-paced environment. Benefits include competitive wages, health insurance, retirement savings, and growth opportunities.

Qualifications

• Previous reservations experience beneficial, preferably in a hotel/resort.
• Ability to work in a fast-paced environment.
• Fluent in English; able to speak, read, and write.

Responsibilities

• Answer guest questions and offer information and assistance.
• Communicate with other departments to fulfill guest needs.
• Update information in the computer systems as needed.

Skills

Flexible availability

Excellent communication skills

Customer-centric attitude

Computer proficiency

Education

High School diploma

College degree preferred

Job description

About OKANA Resort & Indoor Water Park

Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. With over 400 guest rooms, suites, a dynamic indoor waterpark, several dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.

About the role

The Reservations Agent is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guests’ requests. The role also processes group, travel agent, company, internet, and FIT reservations, including processing rooming lists and routing payments properly.

What you will be doing

• Answer guest questions and offer information and assistance.
• Answer telephones according to Pyramid Global Hospitality standard.
• Communicate with other departments to fulfill guest needs.
• Maintain work area neat and organized.
• Report all unsafe conditions immediately.
• Update information in the computer systems as needed (e.g., post charges).
• Complete other duties as assigned by supervisor to include cross training.
• Attend all mandatory meetings.
• Follow checklist for required duties and timelines.

What you bring to the role

• Flexible availability.
• High School diploma required; college degree preferred.
• Previous reservations experience beneficial, preferably in a hotel/resort.
• Ability to work in a fast‑paced environment.
• Fluent in English; able to speak, read, and write.
• Excellent communication skills for phone or in‑person interactions.
• Customer‑centric attitude.
• Computer proficiency to learn and utilize the resort’s property management system.

Benefits

• Competitive wages.
• People‑first culture.
• Health insurance.
• Retirement savings.
• Growth opportunities.
• Paid time off.
• Festive environment.
• Perks & discounts.

Employment Details

Compensation: $15.50 - $15.50

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.