Front Desk Supervisor

Westward Look Resort and Spa; Tucson (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Westward Look Resort and Spa in Tucson, AZ, invites a Front Desk Supervisor to lead a warm, guest-centric team. You will oversee check-ins, handle VIP requests, and ensure every guest feels welcomed from arrival to departure.

You’ll coordinate reservations, manage messages and packages, monitor operations, and contribute to rate promotions that enhance value while maintaining service excellence. Lead, train, and support associates while upholding safety and high standards.

Qualifications

• Hospitality professional with a guest-first mindset and strong communication.
• Experience coordinating check-ins/outs and guest requests.
• Ability to manage reservations and VIP services.
• Capable of leading a team and resolving guest issues calmly.

Responsibilities

• Greet guests warmly and ensure smooth check-ins and check-outs.
• Coordinate reservations, VIP requests, and guest needs.
• Monitor logs, messages, and packages to maintain operations.
• Lead and train associates, uphold safety and standards.

Skills

Guest Experience

Operations

Revenue Strategy

Team Leadership

Job description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativityall while keeping safety and standards front and center.