Front Office Supervisor

Dimension Hospitality; Boca Raton (FL); On-site; USD 38,000 - 62,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Supervisor in Boca Raton, FL to support front desk operations and lead the guest services team from arrival through departure. You will assist with training, service recovery, shift coverage, and ensure a smooth, welcoming guest experience.

Ideal candidates bring front desk or hospitality experience, strong customer service, and the ability to coach a team while maintaining brand standards in a fast-paced hotel setting.

Qualifications

• Front desk supervision and daily operations experience.
• Strong customer service and communication skills required.
• Ability to lead, coach, and support a team in a hospitality setting.
• Calm, professional demeanor and reliable performance in a fast-paced environment.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check ins, check outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk supervision

Customer service

Team leadership

Coaching

Problem solving

Multitasking

Communication

Hotel systems

Job description

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Why You Will Love It Here

• A positive and team-oriented environment
• Opportunities for growth in front office and hotel leadership
• A role where you help shape the guest experience

Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. EOE

Qualifications What Makes You You

• Previous front desk or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems

Flexible to work any shifts including holidays and weekend.

Source: Dimension Hospitality