Front Desk Supervisor

PainPoint Health; Sterling Heights (MI); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & AD&D Insurance

Paid Time Off (PTO)

Sick Time Off

LifeMart Employee Discount Program

Health Management Tools

Emergency Travel Assistance Program

Employee Assistance Program

Job summary

Spinal Recovery Center in Warren, MI is seeking an experienced Front Desk Supervisor to lead the front office team, ensure accurate scheduling, patient check-in/out, and efficient collections. The role emphasizes strong leadership, communication, and healthcare administration in a fast-paced clinic setting.

The ideal candidate has 5+ years of medical front desk experience and 1+ year in management, with proficiency in EMR systems and insurance verification.

Qualifications

• Minimum of 5 years of medical front desk experience.
• At least 1 year of management or supervisory experience.
• Strong understanding of insurance verification and patient billing practices.
• Proficiency with EMR and practice management systems.

Responsibilities

• Oversee daily front office operations, including patient check-in/out, scheduling, collections, and workflow consistency.
• Supervise, train, mentor, and evaluate front desk staff.
• Ensure compliance with copayment, coinsurance, deductible collection, insurance verification, and eligibility processes.
• Manage staffing schedules, PTO requests, and cross-coverage among clinic locations.
• Monitor front office performance through scorecards, KPIs, and performance reports.
• Schedule and reschedule appointments and manage waitlists and open slots.
• Address patient escalations professionally and promptly.
• Collaborate with billing and clinical teams to maintain accurate information and seamless workflows.
• Maintain HIPAA, OSHA, and internal policy compliance.

Skills

Front desk operations

Leadership

Healthcare administration

Communication

HIPAA compliance

EMR proficiency

Education

High School Diploma or GED

Healthcare admin degree (preferred)

Tools

EMR systems

Job description

Front Desk Supervisor

Full-Time | $19-$20/hr | Monday-Thursday, 7:30 AM-6:00 PM & Friday, 8:00 AM-1:00 PM

Location: Warren, MI 48092

About Spinal Recovery Center

At Spinal Recovery Center, we help patients get their lives back through advanced, non-surgical spinal and joint care. Our expert team of chiropractors, therapists, and wellness professionals combines cutting-edge technology with compassionate, personalized treatment to deliver lasting results.

Why Join Us?

• Lead front office operations in a growing healthcare environment
• Work alongside a collaborative team of healthcare professionals
• Make a direct impact on patient experience and clinic operations
• Help improve scheduling, collections, and overall front office performance
• Join an organization focused on personalized, patient-centered care

Position Summary

We are seeking an experienced Front Desk Supervisor to oversee and coordinate front office operations, ensuring efficient workflows, accurate scheduling and collections, and an exceptional patient experience.

The ideal candidate will have at least 5 years of medical front desk experience and 1+ year of management experience, with strong leadership, communication, organizational, and healthcare administrative skills. ASC scheduling experience is highly preferred.

Schedule & Compensation

• Employment Type: Full-Time
• Schedule: Monday-Thursday, 7:30 AM-6:00 PM; Friday, 8:00 AM-1:00 PM
• Pay: $19-$20/hr
• Location: Warren, MI 48092

Key Responsibilities

• Oversee daily front office operations, including patient check-in/out, scheduling, collections, and workflow consistency.
• Supervise, train, mentor, and evaluate front desk staff.
• Ensure compliance with copayment, coinsurance, deductible collection, insurance verification, and eligibility processes.
• Manage staffing schedules, PTO requests, and cross-coverage among clinic locations.
• Monitor front office performance through scorecards, KPIs, and performance reports.
• Review collection reports, payment posting, and ABN compliance.
• Schedule and reschedule appointments and proactively manage waitlists and open appointment slots.
• Ensure follow-up appointments are scheduled at checkout or appropriately documented in the patient's chart.
• Address patient escalations and resolve customer service concerns professionally and promptly.
• Collaborate with billing and clinical teams to maintain accurate information and seamless workflows.
• Maintain compliance with HIPAA, OSHA, and internal policies and procedures.
• Conduct team meetings, training, and development activities.
• Provide performance updates and reports to the Practice Administrator.
• May participate in hiring, corrective action, and termination activities for assigned staff.

Qualifications / Required

• High School Diploma or GED
• Minimum of 5 years of medical front desk experience
• At least 1 year of management or supervisory experience
• Strong understanding of insurance verification, copay and deductible collection, and patient billing practices
• Proficiency with EMR and practice management systems
• Strong communication, leadership, and organizational skills
• Ability to effectively lead front office operations in a fast-paced healthcare environment

Preferred

• Associate's or Bachelor's degree in Healthcare Administration, Office Management, or related field
• ASC scheduling experience
• Experience supervising or managing front office operations across multiple locations

Benefits

• Health, Dental & Vision Insurance
• Life & AD&D Insurance
• Paid Time Off (PTO)
• Sick Time Off
• LifeMart Employee Discount Program
• Health Management Tools
• Emergency Travel Assistance Program
• Employee Assistance Program

  Join Our Team

  If you're an experienced Front Desk Supervisor looking for an opportunity to lead a healthcare front office team while making a meaningful impact on the patient experience, we'd love to hear from you.

  An Equal Opportunity Employer

  We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.