Front Desk Receptionist

Summit Spine & Joint Centers; Charleston (SC); On-site; USD 17,000 - 25,000; Part time

Job summary

Summit Spine & Joint Centers is seeking a part-time Front Desk Receptionist for the Charleston region. Under general supervision, you will handle patient check-in/out, insurance verification, copays, charts, and light clinical tasks in the ASC setting.

You will work with the Front Desk Operations Manager to provide excellent patient service, communicate effectively, and support a fast-paced spine and joint care practice across multiple sites. Experience with EHR systems is preferred.

Qualifications

• 1-year clinical experience preferred.
• Experience using eClinicalWorks or other EHR system preferred.
• Bachelor's degree preferred, or equivalent combination of education, training, and experience.

Responsibilities

• Communicating directly with patients and their needs
• Greeting Patients: checking in, collecting copay, verifying insurance, preparing charts
• Checking out Patients: scheduling, referring, verifying prescription based on individual needs
• Assisting Patients to vehicle when necessary
• Effectively process messages between patients and administration or other medical offices
• Report to office manager and/or practice administrator

Skills

Communication skills

Detail-oriented

Lifting 45 pounds

Willingness to cross-train

Education

Bachelor's degree preferred or equivalent

Tools

eClinicalWorks

Job description

Company Overview

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state spine and joint care organization providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include IPS in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. We are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

Job Description Summary

Under general supervision of a licensed provider, as a Front Desk Receptionist, one must be comfortable seeing and handling blood and perform clinical duties on the ASC (ambulatory surgery center) side in addition to clerical duties. We are seeking motivated individuals who show excellent communication skills. Must be able to problem-solve and multitask as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department.

This job is a part-time, benefited position at Summit Spine & Joint Centers that reports to the Front Desk Operations Manager. This position’s primary locations will be for region 104 clinic locations (see below) and is subject to change based on coverage/business needs, and ASC operating hours.

Region 104 Operating Schedule

Charleston (ASC) – part time 8am -5pm

Responsibilities

• Communicating directly with patients and their needs
• Greeting Patients: checking in, collecting copay, verifying insurance, preparing charts
• Checking out Patients: scheduling, referring, verifying prescription based on individual needs
• Assisting Patients to vehicle when necessary
• Effectively process messages between patients and administration or other medical offices
• Report to office manager and/or practice administrator

Skills And Abilities

Must be willing to travel to other locations

Must be willing to assist in the Ambulatory Surgery Centers

Must be able to lift 45 pounds

Must be responsive and comfortable with seeing and handling blood

Detail-oriented

Willingness To Cross-train On All Other Clinical Responsibilities

Education And Experience

1-year Clinical Experience Preferred

Experience using eClinicalWorks or other EHR system preferred

Bachelor's Degree preferred, or equivalent combination of education, training, and experience

The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances. The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers’ work; and use established de-escalation and escalation procedures when appropriate. The employee must exercise sound judgment; maintain appropriate workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures. These functions are essential to the position.