Front Desk Coordinator/Entry Level

Revive Orthopedics; Lithia Springs (GA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical Insurance

Vision and Dental Insurance

401(k) Retirement Plan

Paid Time Off and Holidays

Mileage Reimbursement for travel tosat

Compensatory Bonuses based on prodctuv

Job summary

Revive Orthopedics Spine & Sports Medicine is seeking a reliable Part-Time Front Desk Receptionist to support clinic and ASC front desk operations. You will greet patients, verify information, schedule appointments using Athena, collect co-pays, and maintain a welcoming, confidential environment.

The role requires compassion, attention to detail, and a team-oriented attitude in a fast-paced orthopedic setting.

Qualifications

• Outstanding customer service and communication skills.
• Ability to multitask effectively in a fast-paced environment.
• Excellent organizational, time-management, and problem-solving abilities.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
• Knowledge of insurance processes, including verifications and prior authorizations, is strongly preferred.

Responsibilities

• Greet patients and visitors promptly and professionally.
• Verify patient information and ensure completion of required forms.
• Manage patient registration, update records, and maintain confidentiality in compliance with HIPAA regulations.
• Schedule patient appointments using Athena.
• Confirm and remind patients of upcoming appointments via phone and email.
• Coordinate with medical staff to maintain an efficient flow of patients through the clinic.
• Answer and direct incoming phone calls, providing information or routing inquiries to the appropriate personnel.
• Maintain an organized, welcoming front-desk environment, including managing supplies and ensuring cleanliness.
• Collect co-pays, outstanding balances, and other payments from patients.
• Assist with processing insurance verification, authorizations, and prior approvals.
• Address and resolve patient concerns or direct them to the appropriate team member for follow-up.
• Communicate with insurance providers, referring providers, and third-party partners when necessary.
• Serve as a liaison between patients, medical professionals, and administrative staff.
• Adhere to all clinical policies, procedures, and regulatory guidelines.
• Respect and protect patient confidentiality, privacy, and rights at all times.
• Support quality improvement initiatives and maintain accurate, up-to-date documentation.

Skills

Customer service

Multitasking

Organization

MS Office

Insurance verifications

Education

High school diploma or equivalent

Associate degree or certificate in medical office administration (preferred)

Tools

Athena

Practice management systems

Job description

Position Summary

ReVive Orthopedics Spine & Sports Medicine:

We are seeking a reliable and flexible Part‑Time Front Desk Receptionist to support clinic operations. You will ensure that our ASC front desk and Clinic front desk operations run smoothly, uphold our high standards of patient care and exemplify Revive Orthopedics friendly and professional spirit. The ideal candidate is compassionate, detail oriented and committed to providing exceptional service

Schedule Expectations

Clinic Day 7:15am- 4:30pm (until clinic ends) (Front Desk Duties)

ASC non-surgery days 6:30am-12:30pm (Front Desk Duties)

ASC surgery days 6:30am-until clinic ends (Front Desk Duties)

Additional Responsibilities

• Serve as backup front desk coverage during clinic operations in the event of staff call‑outs.
• Provide front desk support across clinic locations as needed.

This individual will be trained on all front desk duties and is expected to deliver excellent patient service while supporting the clinic and ASC teams as operational needs arise.

Key Responsibilities

Patient Reception and Check-In

• Greet patients and visitors promptly and professionally.
• Verify patient information and ensure completion of required forms.
• Manage patient registration, update records, and maintain confidentiality in compliance with HIPAA regulations.

Appointment Scheduling and Coordination

• Schedule patient appointments using Athena.
• Confirm and remind patients of upcoming appointments via phone and email.
• Coordinate with medical staff to maintain an efficient flow of patients through the clinic.

Administrative and Clerical Support

• Answer and direct incoming phone calls, providing information or routing inquiries to the appropriate personnel.
• Maintain an organized, welcoming front-desk environment, including managing supplies and ensuring cleanliness.
• Collect co-pays, outstanding balances, and other payments from patients.
• Assist with processing insurance verification, authorizations, and prior approvals.

Patient Relations and Communication

• Address and resolve patient concerns or direct them to the appropriate team member for follow-up.
• Communicate with insurance providers, referring providers, and third-party partners when necessary.
• Serve as a liaison between patients, medical professionals, and administrative staff.

Quality and Compliance

• Adhere to all clinical policies, procedures, and regulatory guidelines.
• Respect and protect patient confidentiality, privacy, and rights at all times.
• Support quality improvement initiatives and maintain accurate, up-to-date documentation.

Qualifications

Education and Experience

• High school diploma or equivalent required; an associate degree or certificate in medical office administration preferred.
• Previous experience in a healthcare setting (ideally in orthopedics or a related specialty).
• Familiarity with Athena and practice management systems.

Skills and Competencies

• Outstanding customer service and communication skills.
• Ability to multitask effectively in a fast-paced environment.
• Excellent organizational, time-management, and problem-solving abilities.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
• Knowledge of insurance processes, including verifications and prior authorizations, is strongly preferred.

Personal Attributes

• Positive, welcoming, and friendly demeanor.
• High level of attention to detail and accuracy.
• Strong sense of responsibility, confidentiality, and professionalism.
• Ability to collaborate and work effectively within a team.

Why Join Us?

ReVive Orthopedics Spine & Sports Medicine offers a collaborative environment focused on patient care excellence and professional growth. We provide a competitive benefits package, including:

• Medical Insurance
• Vision and Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off and Holidays
• Mileage Reimbursement for travel to satellite offices
• Compensatory Bonuses based on productivity and performance

Join our team to play a vital role in welcoming patients and ensuring great customer service that supports high-quality care.

This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ReVive Orthopedic Spine & Sports Medicine. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.