Front Desk Supervisor - Hilton Garden Inn Patriot Place

Colwen Management Inc; Foxborough (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hotel company is seeking an engaging Front Desk Supervisor for their Hilton Garden Inn location. The ideal candidate will oversee front desk operations, ensuring exceptional guest service and team performance. Responsibilities include managing check-ins, supervising staff, and maintaining high service standards. Join a dynamic team committed to enriching guest experiences and fostering a collaborative work environment.

Benefits

Medical Insurance with Company-Funded HRA

Vision Insurance

Flexible Spending Accounts

Paid Time Off Programs

401K Plan with Employer Match

Hotel Discount Travel Program

Qualifications

• Previous Hilton front desk experience required.
• Strong customer service focus essential.

Responsibilities

• Assist in interviewing and supervising front office associates.
• Process check-in and check-out, verify billing, create reservations.
• Monitor budgets and payroll records.

Skills

Leadership

Customer Service

Communication

Education

Two-year college degree

Tools

OnQ

Job description

Job Category: Rooms Front Office

Requisition Number: FRONT003349

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• Posted : May 13, 2025
• Full-Time

Locations

Showing 1 location

Hilton Garden Inn Patriot Place
27 Patriot Place
Foxborough, MA 02035, USA

Description

Hilton Garden Inn Patriot Place, a Colwen Hotels Property, is seeking an engaging, friendly and detail oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Successful candidates will have previous Hilton front desk experience, strong customer service focus, and the ability to train and grow our associates.

Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.

General Responsibilities:

• Assist in the interviewing and strong performance supervision of front office associates.
• Ongoing review of staff to ensure adherence to established policies and procedures
• Process check-in and check-out, verify billing, create reservations, and process special requests
• Knowledge of hotel property, local attractions to assist guests.
• Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
• Compliance with Federal & State Labor laws
• Ensure that all complaints regarding service and/or accommodations are investigated and resolves
• Monitor budgets and payroll records and review financial transactions to ensure appropriateness
• Ongoing analysis of processes for continuous improvement/efficiency
• Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
• Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
• Balance cost controls with exceptional guest service and associate satisfaction
• Maintain STRICT key controls and safety and security standards.
• Other duties as assigned

Requirements:

• Two-year college degree or equivalent hospitality experience
• Previous Hilton and OnQ experience highly desirable
• Strong Leader of people
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Excellent verbal and written communication skills
• Intermediate to advanced computer skills
• Familiar with common computer software programs
• Must be willing to work varied hours including nights, weekends, and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.