Front Desk Supv

TPG Hotels & Resorts; Linthicum (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision

Disability Insurance

Supplemental Life Insurance

Flexible Spending Accounts

401(k) with Company Match

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel Discounts

Job summary

TPG Hotels & Resorts is seeking a Front Office Supervisor in the Linthicum, MD area to lead the front desk team and ensure exceptional guest service. You will coordinate check-in/check-out, handle inquiries, and mentor staff to uphold service standards.

The role requires supervising front office personnel, training new hires, and maintaining professional appearance and guest privacy. Flexibility for evenings and weekends is expected.

Qualifications

• Candidates should have front desk or guest service experience with supervisory responsibilities.
• Strong communication and interpersonal skills are essential.
• Knowledge of hotel software and reservation systems is preferred.

Responsibilities

• Oversee front desk and front office staff to ensure seamless check-in/check-out.
• Train and mentor staff to uphold service standards.
• Address guest inquiries and resolve issues promptly.
• Coordinate with other departments to fulfill guest requests.
• Support scheduling and address disciplinary issues as needed.
• Maintain guest privacy and security protocols.

Skills

Staff supervision

Guest services

Communication

Training

Problem solving

Hotel software

Education

High school diploma or equivalent

Bachelor's in hospitality management (preferred)

Tools

Hotel management software

Reservation systems

Job description

As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.

What You'll Be Doing

• Guest Services:
• Greet and welcome guests in a friendly and professional manner.
• Assist guests with check-in and check-out procedures.
• Handle guest complaints and concerns, ensuring prompt resolution.
• - Coordinate with other hotel departments to fulfill guest requests and special arrangements.
• Staff Supervision:
• Train and supervise front desk agents and other front office staff in partnership with Front Office Manager
• Ensure staff adheres to dress code and grooming standards.
• Address disciplinary issues as needed.
• Problem Resolution:
• Handle difficult or complex guest situations and escalat as necessary.
• Ensure guest privacy and security protocols are followed.
• Assist in Implementation of effective strategies to minimize guest complaints.
• Training and Development:
• Provide ongoing training to front office staff on guest service standards and procedures.
• Foster a positive and collaborative work environment.
• Assist in the onboarding and training of new employees.

What You Bring:

• High school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred).
• Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Knowledge of hotel management software and reservation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.