Wyndham Philadelphia Historic District - Front Desk Supervisor

Aimbridge Hospitality; Philadelphia (Philadelphia County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Supervisor for the Wyndham Philadelphia Historic District. The role involves assisting management while ensuring exceptional guest service and maximizing revenue. Candidates should have 2-3 years of hotel experience and strong communication skills. This position offers a comprehensive benefits package and opportunities for professional growth.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

401k Retirement Plan

Qualifications

• 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license.

Responsibilities

• Assist Front Desk Manager while providing courteous service to guests.
• Maximize room revenue and occupancy.
• Maintain high standards of personal appearance and grooming.

Skills

Customer Service

Problem Solving

Communication

Leadership

Education

High School diploma or equivalent

College coursework in related field

Job description

Wyndham Philadelphia Historic District - Front Desk Supervisor

Join to apply for the Wyndham Philadelphia Historic District - Front Desk Supervisor role at Aimbridge Hospitality

Wyndham Philadelphia Historic District - Front Desk Supervisor

2 days ago Be among the first 25 applicants

Join to apply for the Wyndham Philadelphia Historic District - Front Desk Supervisor role at Aimbridge Hospitality

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. They are also responsible for maximizing room revenue and occupancy.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high-pressure situations, including handling guest objections and disputes to satisfactory results.
• Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Obtain all necessary information when taking room reservations.
• Monitor all VIP and special guest requests.
• Review Front Office log and Trace File daily.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all rates, packages, and promotions currently underway.
• Be familiar with all in-house groups.
• Be aware of all closed out and restricted dates.
• Follow and enforce all Aimbridge Hospitality hotel credit policies.
• Be able to perform all duties of a Front Desk Agent.
• Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
• Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards.
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
• Be able to perform, complete, and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Ensure that associates are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
• Ensure the maximization of room revenue through Rooms Merchandising.
• Answer all guest inquiries in a timely and professional manner.
• Be involved in departmental meetings, planning, and execution.
• Help maintain productivity levels at or above budgeted standards.
• Perform any other duty as required by management.
• Assist in training of new hires and current associates regularly.
• Attend meetings as required by management.
• Access to back of house areas of the hotel and sensitive information.
• Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank.
• Interact and occasionally have unsupervised contact with guests and/or colleagues.
• Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets.
• Drive safely on behalf of the company for business reasons.
• Maintain a high level of trust and responsibility.
• Represent the company with a certain level of reputation and good character, exercising sound judgment.

Benefits

After an initial waiting period, full-time employees are eligible for a benefits package including:

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Property Information

Wyndham Philadelphia Historic District is located just off Market Street, within walking distance of landmarks like Independence National Park, Liberty Bell Center, and Independence Hall. Our goal is to make every guest feel at home through a team-oriented culture that supports collaboration, continuous improvement, and memorable guest experiences. We offer diverse benefits, including hotel discounts, online training, management programs, and leadership development opportunities.