Front Desk Supervisor

Coury Hospitality; Palo Alto (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

Coury Hospitality is seeking a Front Desk Supervisor to oversee operations across Hotel Citrine Palo Alto (Tribute Portfolio) and AC Hotel Palo Alto. This dual-brand campus role focuses on delivering exceptional guest experiences and maintaining Marriott service standards in a fast-paced environment.

You will lead, train, and develop Front Office staff, coordinate with housekeeping and other departments, and act as Manager on Duty during shifts.

Qualifications

• 2+ years of Front Office or guest services experience, with supervisory experience preferred.
• Strong knowledge of hotel operations and guest service standards.
• Excellent leadership, communication, and problem-solving skills.
• Strong verbal and written communication skills with a polished, professional presence.
• Ability to stay calm in a fast-paced environment while managing multiple priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Proficiency in hotel property management systems and Microsoft Office.
• Ability to work independently while thriving in a campus-based team environment.
• Flexibility to work evenings, weekends, holidays, and varied shifts.

Responsibilities

• Supervise daily Front Desk operations across both hotels.
• Lead, coach, and support Guest Services Agents to deliver exceptional guest experiences.
• Serve as a role model for service excellence, professionalism, and Marriott brand standards.
• Assist with scheduling, training, onboarding, and performance development of Front Office team members.
• Resolve guest concerns promptly and professionally while ensuring guest satisfaction and service recovery.
• Monitor room inventory, arrivals, departures, upgrades, and daily hotel occupancy.
• Ensure accuracy of guest reservations, billing, cash handling, and shift audits.
• Collaborate with Housekeeping, Engineering, Sales, and F&B teams for seamless operations.
• Support departmental goals, special projects, and campus-wide initiatives.
• Act as Manager on Duty when designated and provide operational leadership during shifts.

Skills

Leadership

Communication

Problem-solving

Organizational skills

MS Office

PMS (Hotel)

Team collaboration

Guest services

Supervisory experience

Flexibility

Tools

PMS

MS Office

Job description

Front Desk Supervisor – Dual Brand Campus

Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel & AC Hotel Palo Alto

Palo Alto, CA

Where Boutique Hospitality Meets Modern Simplicity

About Us

At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators!

The Opportunity

Coury Hospitality has an exciting opportunity for a Front Desk Supervisor supporting the dual-branded campus of Hotel Citrine Palo Alto, Tribute Portfolio and AC Hotel Palo Alto. Together, these two distinctive Marriott brands offer a unique blend of boutique-inspired hospitality and modern European design, serving Silicon Valley’s business travelers, innovators, visitors, and local community.

As a Front Desk Supervisor, You’ll:

• Supervise daily Front Desk operations across both hotels.
• Lead, coach, and support Guest Services Agents to deliver exceptional guest experiences.
• Serve as a role model for service excellence, professionalism, and Marriott brand standards.
• Assist with scheduling, training, onboarding, and performance development of Front Office team members.
• Resolve guest concerns promptly and professionally while ensuring guest satisfaction and service recovery.
• Monitor room inventory, arrivals, departures, upgrades, and daily hotel occupancy.
• Ensure accuracy of guest reservations, billing, cash handling, and shift audits.
• Collaborate closely with Housekeeping, Engineering, Sales, and Food & Beverage teams to ensure seamless operations.
• Support departmental goals, special projects, and campus-wide initiatives as assigned.
• Act as Manager on Duty when designated and provide operational leadership during assigned shifts.

What We’re Looking For

• 2+ years of Front Office or guest services experience, with prior supervisory experience preferred.
• Strong knowledge of hotel operations and guest service standards.
• Excellent leadership, communication, and problem-solving skills.
• Strong verbal and written communication skills with a polished, professional presence.
• Ability to remain calm and effective in a fast-paced environment while managing multiple priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Proficiency in hotel property management systems and Microsoft Office applications.
• Ability to work independently while thriving in a collaborative, campus-based team environment.
• Flexibility to work evenings, weekends, holidays, and varied shifts as business needs require.

Why Join Our Dual Brand Campus?

• Represent two distinctive Marriott brands within a premier Palo Alto hospitality destination.
• Work in a dynamic, guest-focused environment serving Silicon Valley's business, technology, and academic communities.
• Be part of a collaborative culture focused on growth, creativity, and service excellence.
• Grow your career with Coury Hospitality, where development and leadership are deeply valued.

Here’s the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.