Front Desk Supervisor

Marcus Hotels & Resorts; Palm Desert (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Room discounts

Discounts at restaurants/cafes

Paid time off

Medical, dental, and vision insurance

401k with employer match

Free parking

Early wage access

Job summary

Marcus Hotels & Resorts seeks a Front Desk Supervisor for HOTEL PASEO, Autograph Collection in Palm Desert, CA. You will supervise front desk operations and greet guests to ensure an exceptional stay. You will manage check-in/out, system inputs, and guest requests with courtesy and accuracy.

The role demands strong customer service, clear communication, and the ability to multitask in a luxury boutique environment. Local hospitality experience is preferred.

Qualifications

• Experience in front desk or hotel guest services.
• Ability to supervise front desk, reservations, and bell staff.
• Excellent customer service, communication, and problem-solving skills.
• Ability to stand and move around the front office for extended periods.

Responsibilities

• Supervise front desk staff, reservations, and bell staff as needed.
• Greet and welcome guests on arrival and handle check-in/check-out.
• Input and retrieve information in the system and assign rooms accordingly.
• Resolve guest requests and issues with diplomacy and professionalism.
• Maintain cash handling accuracy and House Bank responsibilities.

Skills

Guest service

Supervisory experience

Communication

Problem-solving

Education

High school diploma or equivalent

Job description

Description

If you are passionate about hospitality, thrive in a boutique luxury environment, and are driven to create exceptional guest experiences, an exciting opportunity awaits in the heart of Palm Desert. At HOTEL PASEO, Autograph Collection, contemporary sophistication blends seamlessly with the relaxed energy of the desert, creating a destination that is both vibrant and refined. We are seeking a Front Desk Supervisor who will be responsible for supervising front desk staff as well as greeting our guests and ensuring they have an exceptional experience. Part of the Milwaukee-based Marcus Hotels & Resorts portfolio, HOTEL PASEO offers guests a distinctive desert retreat featuring 150 thoughtfully designed guest rooms and suites, many showcasing breathtaking views of the San Jacinto Mountains and palm-lined landscape. Guests can unwind by our resort-style pool and on-site spa, explore the area on complimentary bicycles, and enjoy inspired dining at Larkspur Grill, Lemon Drop Pool Bar or Café Paseo. Located along world-renowned El Paseo, our boutique hotel places guests steps from premier shopping, art galleries, acclaimed restaurants, and vibrant nightlife while serving as the perfect gateway to Palm Springs and the Coachella Valley.

What will you be doing?

• Supervise front desk staff, reservations, and bell staff as needed, ensuring all daily functions from checklist are completed.
• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
• Maintain cash handling accuracy including responsibility for House Bank.
• Other duties as assigned.

What do you bring to the role?

• Previous supervisory, hotel, front desk, customer or guest service experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to stand, walk, and move throughout the front office for extended periods.
• Proficiency in reading, writing, and communicating effectively in English.
• Capability to accurately input and manage information using a computer system.
• Strong organizational skills with the ability to multitask and meet deadlines.
• Visual and auditory awareness to detect emergencies.
• High school diploma or equivalent required.

What's in it for you?

• Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Paid time off
• Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer for full time associates
• 401k with employer match
• Ability to grow your career and transfer from one property to another
• Early wage access
• Free parking
• And more!

Pay Estimate:

starting at $23.00/hour

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 18 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

We are an equal opportunity employer and maintain a drug free work place. This organization uses E-Verify to confirm employment eligibility in the US.