Front Desk Supervisor

Driftwood Hospitality; Orlando, Cocoa Beach (FL, FL); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Supervisor to lead a dynamic team dedicated to providing exceptional guest experiences. In this pivotal role, you will ensure smooth operations, manage staff, and uphold the highest standards of service. Your expertise in hospitality and supervisory experience will be key to driving success and profitability. Join a supportive and empowering environment where your leadership can shine and make a real impact in the hospitality sector. If you are passionate about guest service and team development, this opportunity is perfect for you.

Benefits

401(k)

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Free Employee Meal

Room Discounts

Qualifications

• Minimum of 2 years in a supervisory role in hospitality.
• Strong knowledge of hotel operations and guest service.

Responsibilities

• Oversee Front Office operations and guest care.
• Manage daily revenue and expenses to maximize profit.
• Lead and develop Front Office staff effectively.

Skills

Supervisory Experience

Guest Care

Budget Management

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Tools

Microsoft Office

Excel

Job description

Hilton Cocoa Beach Oceanfront, 1550 N Atlantic Ave, Cocoa Beach, Florida, United States of America Req #7326

Monday, April 28, 2025

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Why you will enjoy this job

You’re the supervisor for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then we may have just the opportunity you need, as the Front Office Supervisor!

As Front Office Supervisor, you will

• Oversee and supervise the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
• Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
• Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
• Act as Manager on Duty, when duty calls.

Minimum of 2 years of experience in the same or a similar supervisory role within the hospitality industry (e.g., hotel, resort, or related setting). Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Free Employee Meal
• Room Discounts
• Employee Food and Beverage Discounts
• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

• Hilton Cocoa Beach Oceanfront, 1550 N Atlantic Ave, Cocoa Beach, Florida, United States of America