Front Desk Supervisor

Hilton Cocoa Beach Oceanfront; Cocoa Beach (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Office Supervisor to lead a dynamic team in providing exceptional guest experiences. In this pivotal role, you will oversee daily operations, manage staff performance, and ensure that all guests receive top-notch service. Your expertise in the hospitality industry will help guide the team to achieve profit goals while maintaining high standards. This opportunity offers a chance to thrive in a supportive environment that values diversity and inclusion, making it perfect for those passionate about hospitality and guest relations.

Benefits

401(k)

Dental Insurance

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Free Employee Meal

Room Discounts

Employee Discounts on Food and Beverage

Incentive Programs

Qualifications

• Minimum of 2 years of supervisory experience in hospitality.
• Knowledge of industry standards and excellent communication skills.

Responsibilities

• Oversee Front Office operations to ensure efficient guest care.
• Manage daily revenue and expenses to minimize loss and maximize profit.
• Lead and motivate Front Office staff to create a positive environment.

Skills

Supervisory Experience

Verbal Communication

Written Communication

Microsoft Office Proficiency

Problem Solving

Education

2+ years in Hospitality Supervisory Role

Tools

Cash Register Operation

General Office Equipment

Job description

Why you will enjoy this job

You're the supervisor for the Front Office. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smoothly and well within budget. If you have what it takes, then we may have just the opportunity you need: the Front Office Supervisor!

As Front Office Supervisor, you will

1. Oversee and supervise the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
2. Keep a pulse on daily revenue and expenses to minimize loss, manage expenses, and maximize profit.
3. Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, empowering, and coaching throughout the employment lifecycle.
4. Act as Manager on Duty when duty calls.

Fundamentals

Minimum of 2 years of experience in a similar supervisory role within the hospitality industry (e.g., hotel, resort, or related setting). Knowledge of hospitality industry standards and supervisory experience are expected. Excellent verbal and written English communication skills are required; a second language is a plus. Candidates must handle cash or credit transactions and have proficiency in Microsoft Office and Excel. Knowledge of general office equipment and cash register operation is also expected.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Free Employee Meal
• Room Discounts
• Employee Food and Beverage Discounts
• Incentive Programs

Driftwood Hospitality is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other legally protected status.