Front Desk Opportunity!

Pier House; Omaha (NE); Hybrid; USD 19,000 - 26,000; Part time

Job summary

Omaha Marriott in Regency Business Park seeks a friendly Front Desk Associate to greet guests, check them in and out promptly, assist with pre-registration and block reservations as needed.

You will post charges accurately, know the Front Office system, manage guest payment details, and handle reservations, rates, cancellations and relocations with poise. A team player with flexible hours is essential.

Qualifications

• Guest-focused and a problem solver.
• May be required to work varying schedules to include nights, weekends and holidays.
• Enjoys working as part of a team to provide great guest experiences.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and know how to handle daily transactions.
• Manage Front Office systems and guest payment information.
• Review reservations with special requests and adjust blocks accordingly.
• Understand hotel rates, discounts and how to apply them; handle same-day reservations, cancellations, and relocations.

Skills

Guest focus

Team player

Flexible scheduling

Job description

Welcome to the newly renovated Omaha Marriott located in the affluent Regency Business Park at the intersection of Interstate 680 and West Dodge Road. Our Heartwood Restaurant & Lounge offers breakfast, lunch and dinner. Nearby businesses include: TD Ameritrade, HDR, West Corp., Jet Linx, Citigroup, PWC, NTT, Cox Media, First Data, UNO.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage credit card information from guests for payment of hotel charges.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• Be guest focused, and a problem solver.
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our guests!

Status

Part-time

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