Front Desk Supervisor

Target Hospitality Corp; Nevada (IA); On-site; USD 20,664 - 34,440; Full time

Job summary

Target Hospitality Corp is seeking a qualified candidate for a role involving guest services and operations support in Nevada, Iowa. Responsibilities include maintaining safety protocols, supervising front desk staff, and providing exceptional customer service.

The ideal candidate should have over 5 years of administrative experience in the hospitality industry, a high school diploma or GED, and proficiency in Microsoft programs. This position is hourly paid and requires the ability to work long rotations.

Qualifications

• 5+ years administration experience preferably in a remote camp or hotel/hospitality industry or equivalent.
• Must be able to work effectively and efficiently with or without supervision.
• First aid certification is an asset.

Responsibilities

• Maintain a safety culture following SOP’s, JSA’s, Policies and Procedures.
• Supervise front desk personnel and maintain work schedules.
• Provide world-class customer service to guests.

Skills

Administration experience

Customer service

Time management

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Reports to: Lodge Manager/Assistant Manager

Level: Hourly

Scope: Responsible for guest services and supporting the management in the general operations of the assigned facility.

Primary Responsibilities

• Accountable and responsible for maintaining a safety culture (following all SOP’s, JSA’s, Policies and Procedures) as set out by Target Hospitality
• Supervision and direction, as set out by Manager, of front desk personnel
• Plan, direct, and maintain work schedules and task of the front desk team
• Greet all incoming guests and employees courteously and professionally
• Check in all arrivals utilizing designated systems
• Accept payments and process transactions
• Enter all registration information of guests, data entry, process reports, and work with computer programs to collect/record information
• Perform all required filing and data entry as required by General Manager
• Answer incoming calls in a friendly, pleasant manner. Receive, check, and re-direct all incoming faxes and electronic mail
• Prepare correspondence for pick up – this to include packages and mail for all post requirements
• Aid Manager with the preparation of reports, sign off sheets, correspondence and tracking as required
• Exceed our guests needs by providing world- class customer service
• Attend all safety meetings and participate in Target Hospitality emergency response

Procedures

• Additional duties may be assigned by manager

Physical Demands

• Sit for long periods of time (up to 12 hours or more) with scheduled breaks
• Short and long-distance walking required
• Use of stairs and step stools
• Occasional use force when pushing/pulling carts that weigh on average 50lbs
• Must be able to crouch, bend neck, back and torso from waist to floor, and must be able to twist from left to right and right to left
• Occasionally lift an average weight of 25lbs with a maximum of 50lbs, on occasion where weights may exceed 50lbs the assistance of another person or a lifting aid is mandatory
• Perform repetitive movements at the wrist including side to side/ up or down and multiple grasps of an average of 10lbs with a maximum of 25lbs
• Manual dexterity with the ability to type and use 10-key

Working Conditions and Environment

• Ability to hear and understand verbal instruction as well as other sounds such as safety alarms/ signals
• Ability to communicate effectively; written and orally in English
• Must be able to see without impairment for inspection purposes and ability to read small text such as product warning labels
• Exposure to extreme hot and cold environments
• Ability to work with in a rotational schedule (6 weeks on and 2 weeks off or as per manager’s discretion/ business needs)
• Ability to works safely and navigate with in small/ close quarters and congested areas
• Occasional exposure to elevated noise and surroundings

Candidate Requirements

• 5+ years administration experience preferably in a remote camp or hotel/hospitality industry or equivalent
• Ability and willingness to travel/work long rotations away from home
• High School Diploma or GED required
• Experience and proficiency with Microsoft - word, excel, power point and outlook programs
• First aid certification is an asset
• Work within a team environment
• Must be able to work effectively and efficiently with or without supervision
• Strong prioritization and time management skills
• Must be able to pass a background check and urinalysis
• Must provide your own transportation to and from the facility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.