Front Desk I

Target Hospitality; North Dakota; On-site; USD 30,000 - 42,000; Full time

Job summary

Target Hospitality is hiring for a Front Desk I to support guest services and assist management in daily operations. The role involves greeting guests, processing check-ins, handling payments, and maintaining accurate records using computer systems.

Strong English communication and customer service are essential; some lifting and long shifts may be required. Ideal candidates have administrative experience, basic MS Office skills, and a willingness to work in a camp or hospitality setting.

Qualifications

• At least 1 year of administrative experience.
• Willing to travel and work long rotations.
• Proficient in reading and writing English.
• Experience with Microsoft Word, Excel, PowerPoint and Outlook.
• First aid certification is an asset.
• Team oriented and able to work with or without supervision.
• Must pass background check and urinalysis.
• Must provide own transportation to the facility.

Responsibilities

• Greet guests courteously and professionally.
• Check in arrivals using designated systems.
• Accept payments and process transactions.
• Enter registration information and generate reports.
• Answer calls in a friendly manner.
• Prepare correspondence and manage mail/packages.
• Provide world-class customer service.
• Attend safety meetings and support emergency response.

Skills

Administrative experience

Travel availability

English literacy

Time management

Teamwork

Background check readiness

Transportation to facility

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Job Title: Front Desk I

Reports to: Front Desk Supervisor

Level: Hourly

Scope: Responsible for guest services and supporting management in the general operation of the assigned facility.

Primary Responsibilities

• Accountable and responsible for maintaining a safety culture (following all SOP’s, JSA’s, policies and procedures) as set out by Target Hospitality
• Greet all incoming guests and employees courteously and professionally
• Check in arrivals utilizing designated systems
• Accept payments and process transactions
• Enter all registration information of guests, process reports, and work with computer programs to collect/record information
• Perform all required filing and data entry as required by manager
• Answer incoming calls in a friendly, pleasant manner
• Receive, check, and re-direct all incoming faxes and electronic mail
• Prepare correspondence for pick up – this to include, packages and mail per postal requirements
• Exceed our guests needs by providing world- class customer service
• Attend safety meetings and participate in Target Hospitality emergency response

Procedures

• Additional duties may be assigned by supervisor or manager

Physical Demands

• Sit for long periods of time (up to 12 hours or more) with scheduled breaks
• Short and long-distance walking required
• Use of stairs and step stools
• Occasional use of force when pushing/pulling carts that weigh on average 50lbs
• Must be able to crouch, bend neck, back and torso from waist to floor, and must be able to twist from left to right and right to left
• Occasionally lift an average weight of 25lbs with a maximum of 50lbs, on occasion where weights may exceed 50lbs the assistance of another person or a lifting aid is mandatory
• Perform repetitive movements at the wrist including side to side/up or down and multiple grasps
• Manual dexterity with the ability to type and use 10-key

Working Conditions And Environment

• Ability to hear and understand verbal instruction as well as other sounds such as safety alarms/ signals
• Ability to communicate effectively; written and orally in English
• Must be able to see without impairment for inspection purposes and ability to read small text such as product warning labels
• Exposure to extreme hot and cold environments
• Ability to work with a rotational schedule (6 weeks on and 2 weeks off, or as per manager’s discretion/ business needs)
• Ability to work safely and navigate with in small/ close quarters and congested areas
• Occasional exposure to elevated noise and surroundings
• Ability to communicate effectively; written and orally in English

Candidate Qualifications

• 1+ year administrative experience or equivalent- preferably in a remote camp or hotel/hospitality industry or equivalent
• Ability and willingness to travel/work long rotations
• Ability to read and write in English
• Experience and proficiency with Microsoft-word, excel, power point and outlook programs
• First aid certification is an asset
• Work within a team environment
• Must be able to work effectively and efficiently with or without supervision
• Strong prioritization and time management skills
• Must be able to pass a background check and urinalysis
• Must provide own transportation to and from the facility