Front Desk II

Target Hospitality Corp; Odessa (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Target Hospitality Corp is seeking a dedicated individual for a guest services role in Odessa, Texas. Responsibilities include greeting guests, managing front desk tasks, and ensuring a high level of customer satisfaction. Candidates must possess strong communication skills and have prior experience in the hospitality industry.

Successful candidates will demonstrate proficiency in Microsoft Office and have the ability to work effectively in a team environment. The position requires the ability to travel and work long rotations.

Qualifications

• 2+ years administration experience in hospitality or remote camp.
• Ability to read, write, and communicate effectively in English.
• Must be able to travel/work long rotations.

Responsibilities

• Greet and check in guests courteously and professionally.
• Maintain safety culture by following all SOPs and policies.
• Help manage the front desk team's schedules and tasks.

Skills

Guest services

Customer service

Time management

Microsoft Office proficiency

First aid certification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Target Hospitality - Permian Basin, Orla, TX, USA

Scope

Responsible for guest services and supporting management in the general operation of the assigned facility.

Primary Responsibilities

• Accountable and responsible for maintaining a safety culture (following all SOPs, JSAs, policies and procedures) as set out by Target Hospitality.
• Greet all incoming guests and employees courteously and professionally.
• Check in all arrivals utilizing designated systems.
• Accept payments and process transactions.
• Assist supervisor in planning, directing, and maintaining work schedules and tasks of the front desk team.
• Enter all registration information of guests, data entry, process reports, and work with computer programs to collect/record information.
• Perform all required filing and data entry as required by manager.
• Answer incoming calls in a friendly, pleasant manner.
• Receive, check, and re‑redirect all incoming faxes and electronic mail.
• Prepare correspondence for pick up – this includes packages and mail for all postal requirements.
• Provide assistance to manager with the preparation of reports and correspondence as required.
• Exceed our guests needs by providing world‑class customer service.
• Attend safety meetings and participate in Target Hospitality emergency response procedures.
• Additional duties may be assigned by supervisor or manager.

Physical Demands

• Sit for long periods of time (up to 12 hours or more) with scheduled breaks.
• Short and long-distance walking required.
• Use of stairs and step stools.
• Occasional use of force when pushing/pulling carts that weigh on average 50 lbs.
• Must be able to crouch, bend neck, back and torso from waist to floor, and must be able to twist from left to right and right to left.
• Occasionally lift an average weight of 25 lbs with a maximum of 50 lbs; on occasion where weights may exceed 50 lbs the assistance of another person or a lifting aid is mandatory.
• Perform repetitive movements at the wrist including side to side/up or down and multiple grasps.
• Manual dexterity with the ability to type and use 10‑key.

Working Conditions and Environment

• Ability to hear and understand verbal instruction as well as other sounds such as safety alarms/signals.
• Ability to communicate effectively; written and orally in English.
• Must be able to see without impairment for inspection purposes and ability to read small text such as product warning labels.
• Exposure to extreme hot and cold environments.
• Ability to work with a rotational schedule (6 weeks on and 2 weeks off or as per manager’s discretion/ business needs).
• Ability to work safely and navigate within small/close quarters and congested areas.
• Occasional exposure to elevated noise and surroundings.

Candidate Requirements

• 2+ years administration experience preferably in a remote camp or hotel/hospitality industry or equivalent.
• Ability and willingness to travel/work long rotations.
• Ability to read and write in English.
• Experience and proficiency with Microsoft Word, Excel, PowerPoint and Outlook programs.
• First aid certification is an asset.
• Work within a team environment.
• Must be able to work effectively and efficiently with or without supervision.
• Strong prioritization and time management skills.
• Must be able to pass a background check and urinalysis.
• Must provide your own transportation to and from the facility.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.