Front Office

Mountain Lake LLC; Mountain Lake (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

Mountain Lake LLC in Pembroke, VA is seeking a Front Office professional to warmly welcome guests, manage reservations, check-ins and check-outs, and respond to inquiries with professionalism.

You will coordinate with housekeeping and other departments, handle payments and billing, and help ensure guest satisfaction and smooth operations, including weekends and holidays.

Strong communication, basic computer skills, and knowledge of property management software like OPERA Cloud are valued.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, preferably in hospitality.
• Basic computer skills, including familiarity with reservation and property management software.
• Strong communication skills in English, both verbal and written.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome guests upon arrival, providing a warm and professional first impression.
• Manage guest check-in and check-out processes using property management systems.
• Handle reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring resolution or escalation as appropriate.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met and rooms are prepared on time.
• Process payments, issue receipts, and maintain accurate billing records.
• Maintain the cleanliness and organization of the front desk area and lobby.
• Provide guests with information about hotel services, local attractions and transportation options.

Skills

Communication skills

Customer service

Computer skills

English proficiency

Flexibility

Education

High school diploma

Tools

OPERA Cloud

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Office

Front Office Management Full Time Professional Pembroke, VA, US

3 days ago Requisition ID: 1009

About the Role:

The Front Office position in the accommodation and food services industry serves as the primary point of contact for guests, ensuring a welcoming and efficient experience from arrival to departure. This role is critical in managing reservations, check-ins, and check-outs while addressing guest inquiries and resolving any issues promptly to maintain high satisfaction levels. The Front Office professional coordinates with various departments to facilitate smooth operations and uphold service standards. They play a key role in representing the brand’s image through professional communication and personalized guest interactions. Ultimately, this position contributes significantly to guest retention and positive reviews, directly impacting the establishment’s reputation and success.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality or accommodation services.
• Basic computer skills, including familiarity with reservation and property management software.
• Strong communication skills in English, both verbal and written.
• Ability to work flexible hours, including weekends and holidays.

Preferred Qualifications:

• Experience with specific property management systems such as OPERA Cloud or similar platforms.
• Multilingual abilities to assist a diverse guest population.
• Conflict resolution and problem-solving training or experience.
• Knowledge of local area attractions and services.

Responsibilities:

• Greet and welcome guests upon arrival, providing a warm and professional first impression.
• Manage guest check-in and check-out processes efficiently using property management systems.
• Handle reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring resolution or escalation as appropriate.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met and rooms are prepared on time.
• Process payments, issue receipts, and maintain accurate billing records.
• Maintain the cleanliness and organization of the front desk area and lobby.
• Provide guests with information about hotel services, local attractions and transportation options.

Skills:

The required skills such as effective communication and computer literacy are essential for managing guest interactions and operating reservation systems efficiently on a daily basis. Strong interpersonal skills enable the Front Office professional to create a welcoming atmosphere and handle guest concerns with empathy and professionalism. Organizational skills are used to manage bookings, maintain accurate records, and coordinate with other departments to ensure seamless service delivery. Preferred skills like multilingualism and conflict resolution enhance the ability to serve a diverse clientele and resolve issues swiftly, improving overall guest satisfaction. Additionally, knowledge of hospitality software and local information supports the role in providing accurate and timely assistance to guests.