Front Desk Supervisor

Aimbridge Hospitality; Melbourne (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking hotel management firm as a Front Desk Supervisor, where your leadership and customer service skills will shine. In this role, you'll assist in managing the front desk operations, ensuring guests receive the highest level of service. With a focus on maximizing room revenue and maintaining efficient hotel operations, you'll be part of a dynamic team that values excellence and teamwork. Enjoy a competitive benefits package and the opportunity to grow within a global leader in hotel management. If you're passionate about hospitality and ready to make a difference, this is the perfect opportunity for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

401k Retirement Plan

Employee Assistance Program

Short-Term Disability

Long-Term Disability

Daily Pay Options

Qualifications

• 2-3 years of experience in hotel or related field required.
• High School diploma or equivalent required.

Responsibilities

• Assist Front Desk Manager in providing excellent guest service.
• Maximize room revenue and occupancy through effective management.
• Ensure compliance with hotel standards and regulations.

Skills

Customer Service

Communication Skills

Problem-Solving

Team Leadership

Financial Understanding

Education

High School Diploma

College Coursework in Related Field

Job description

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Responsibilities

Qualifications:

• At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high-pressure situations including handling guest objections and disputes to satisfactory results.
• Must show initiative in job performance, including anticipating what needs to be done before it becomes necessary.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling workplace problems by anticipating, preventing, identifying, and solving issues as necessary.
• Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet specific needs.
• Must be effective at listening, understanding, and clarifying concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information, data, and basic arithmetic functions.

Responsibilities:

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the hotel's needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to ensure safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Obtain all necessary information when taking room reservations.
• Monitor all VIP and special guest requests.
• Review Front Office log and Trace File daily.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all rates, packages, and promotions currently underway.
• Be familiar with all in-house groups.
• Be aware of all closed-out and restricted dates.
• Follow and enforce all Aimbridge Hospitality hotel credit policies.
• Be able to perform all duties of a Front Desk Agent.
• Complete and ensure proper filing of bucket check, room rate verification, and housekeeping reports.
• Maintain proper operation of the P.B.X. console and ensure all Aimbridge Hospitality standards are met.
• Establish and maintain good communication and teamwork with fellow associates and other departments, setting an example as a team leader.
• Assist the G.S.M. in ensuring associates follow Aimbridge Hospitality standards (e.g., answering phones, guest request log).
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
• Perform all tasks on the shift checklist timely and efficiently.
• Ensure associates are attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
• Maximize room revenue through Rooms Merchandising.
• Answer guest inquiries in a timely and professional manner.
• Participate in departmental meetings and planning.
• Help maintain productivity levels at or above budgeted standards.
• Perform any other duties as required by management.
• Assist in training new hires and current associates regularly.
• Attend meetings as required by management.

Company Overview

As the global leader in third-party hotel management, our growing portfolio includes over 1,550 hotels across all 50 states and 22 countries, spanning top international brands, luxury hotels, resorts, and lifestyle hotels. Our passionate associates thrive in a culture that encourages excellence. Join Aimbridge Hospitality for a world of possibilities.

Post-initial waiting period, full-time hires are eligible for a competitive benefits package including:

• Daily Pay options (ask your Recruiter for details)
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

About the company

We are an independent hotel management firm delivering superior investment returns through property management, asset management, development, renovation, and consulting services for hotels and resorts.