Front Desk Supervisor

Hospitality Online; Lyndhurst (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the hospitality sector is looking for a Front Desk Supervisor to lead the front desk team and provide exceptional customer service. This role involves ensuring smooth check-in and check-out processes, handling guest requests, and maintaining quality service. Ideal candidates will have prior hospitality experience and a knowledge of systems such as FOSSE and Marriott. Join this supportive team culture with opportunities for career development!

Benefits

Competitive wages

Medical/Dental/Vision benefits

401K and tuition assistance

Discounted hotel rates

Career development opportunities

Qualifications

• Experience in hospitality is preferred.
• Knowledge of FOSSE and Marriott systems.
• Strong customer service skills.

Responsibilities

• Check guests in and out efficiently and in a friendly manner.
• Problem resolution and customer service.
• Monitor room availability and assist management.

Skills

Leadership

Customer Service

Problem Resolution

Education

Prior hospitality experience

Tools

FOSSE

Marriott

Job description

Description

We are hiring a Front Desk Supervisor!

If you enjoy engaging with others, leading a team, and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple of years to Assistant General Manager roles!

Responsibilities:

• Provide the highest quality of service to the customer at all times.
• Problem resolution.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and assist AGM and GM in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Preferred Qualifications:

• Knowledge of FOSSE
• Knowledge of Marriott
• Prior hospitality experience

Shift availability: Shifts could include but are not limited to: 7am-3pm, 11am-7pm, 1pm-9pm, 3pm-11pm, 11pm-7am

Benefits and why work with us:

• Competitive wages.
• Full-time associates are eligible for a comprehensive benefits package including medical/dental/vision, life insurance, disability options, 401K, tuition assistance, discounted hotel rates, and career development opportunities.
• Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun.
• We value our associates and promote a positive work environment with engaging activities.

If you take pride in your work and want to be part of a fun, supportive team, contact us now! We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.

For more information, review the Know Your Rights notice from the Department of Labor.

Source: Hospitality Online