Front Desk Supervisor | The Park Hotel | East Rutherford, NJ

PM Hotel Group; East Rutherford (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel company is seeking a Front Desk Supervisor at their East Rutherford location. The role involves overseeing front desk operations, training staff, and engaging in customer service with a focus on fostering a collaborative environment. Candidates should have prior experience in guest services and a strong commitment to customer satisfaction.

Benefits

Competitive pay

Hotel and F&B discounts

Opportunity for career growth

Qualifications

• High School diploma (or equivalent) required.
• 2-5 years in guest service roles, preferably as Guest Service Agent.
• Ability to assess situations swiftly and promote effective resolutions.

Responsibilities

• Train and guide front desk staff on operational procedures.
• Complete daily front desk tasks and assist with monitoring performance.
• Balance daily paperwork and manage cash drawer tasks.

Skills

Customer Service

Flexibility

Team Collaboration

Education

High School diploma or equivalent

Some college coursework

Job description

Front Desk Supervisor | The Park Hotel | East Rutherford, NJ

Job Category: Front Desk

Requisition Number: FRONT016415

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• Posted : May 2, 2025
• Full-Time

Locations

Showing 1 location

The Park Hotel at Meadowlands | H17
East Rutherford, NJ 07073, USA

Description

What You’ll Do:

You’ll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all vital for your development and growth as a leader.

Responsibilities include:

• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Completing daily hotel front desk tasks as needed.
• Assisting Guest Services Manager with monitoring performance and attendance.
• Balancing daily paperwork: cash drawer, deposits, reconciling credit cards, and submitting batches.

Where You’ve Been:

We seek someone with a High School diploma (or equivalent) and 1-3 years of related experience. You should be able to contribute to a collaborative and diverse team, quickly assess situations, and create effective resolutions. A passion for customer service is essential.

When You’re Here:

You may be behind a desk or moving around, standing/sitting, lifting up to 50 pounds, walking, bending/twisting, climbing stairs, and more. Flexibility to work nights, weekends, and holidays is required. In return, we offer competitive pay, hotel and F&B discounts, and the chance to grow with our expanding hotel company.

Qualifications

Education

Required

High School diploma or equivalent.

Preferred

Some college coursework or higher.

Experience

Required

2-5 years in guest service roles, such as Guest Service Agent.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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