Front Desk Supervisor

Hilton Garden Inn Edison/Raritan Center; Edison (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading hotel as a Front Desk Supervisor, ensuring exceptional service for guests and leading a team to maintain excellence. With responsibilities ranging from guest interaction to operational oversight, you'll play a vital role in enhancing guest experiences. A competitive salary and benefits await those who excel in a collaborative and guest-focused environment.

Benefits

Medical, Dental, and Vision Coverage

Paid Time Off

401k Retirement Plan

Daily Pay

Employee Assistance Program

Short-Term and Long-Term Disability Income

Qualifications

• 2-3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Valid driver’s license is a must.

Responsibilities

• Greet guests with a friendly attitude and ensure smooth check-ins/check-outs.
• Lead a team to maintain high service standards.
• Handle guest concerns effectively and manage workplace issues.

Skills

Guest Interaction

Problem Solving

Team Leadership

Technical Skills

Education

High School diploma

College coursework in related field

Job description

Join Our Team as a Front Desk Supervisor

About Us

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.

KEY SKILLS/RESPONSIBILITIES

• Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences.Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight: Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities: tay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards:Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical Skills: Enter, track, and report information in the brand systems.

EDUCATION & EXPERIENCE

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required; college coursework in a related field helpful.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Find us just off I-95, less than two miles from The New Jersey Convention and Exposition Center and a 20-minute drive from Rutgers University. Our Garden Grille & Bar is open for breakfast, dinner, and drinks, and snacks are available in the 24-hour Pavilion Pantry. Enjoy our comfortable rooms, heated indoor pool, fitness center, and free WiFi. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions:

Source: Hospitality Online