Front Desk Supervisor

ChenMed LLC; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

ChenMed LLC is seeking a Front Desk Supervisor to lead the front office operations and manage patient experiences. This role involves directing staff, ensuring quality care, and providing leadership within a healthcare environment focused on providing excellent service to patients. Candidates should have a strong background in healthcare leadership, a focus on operational excellence, and the ability to foster a positive work culture.

Benefits

Great compensation

Comprehensive benefits

Career development opportunities

Work-life balance

Qualifications

• Minimum 3 years' experience in a medical facility.
• Strong business acumen and healthcare regulations knowledge.
• Proficiency in Microsoft Office and EMR systems.

Responsibilities

• Oversees front desk staff and ensures effective patient care services.
• Trains and supports Care Facilitators.
• Implements scheduling and operational standards.

Skills

Leadership

Decision-Making

Organizational Skills

Interpersonal Skills

Communication

Education

High school diploma or GED

BLS certification

Leadership experience in healthcare

Job description

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Front Desk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work of the front desk staff, coordinating staff activities and schedules to ensure effective patient care services are provided, and ensuring quality standards are met. Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met and that they have the tools and resources they need to effectively perform their duties. Leads front office center operations including, quality, compliance, human resources, patient experience, and direct supervision of employees. Leads the VIP customer experience from center entry to exit by ensuring our patients and their family members have a pleasant and memorable experience every visit and with every interaction. Establishes and maintains strong professional relationships with internal work partners and external customers; and through strict adherence of established center guidelines and standards provides the best solutions and options for our patients in support of the overall center experience.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Leads a team of Care Facilitators and other front desk staff. Supervisory tasks include setting performance goals, developing top talent, and implementing improvements.

Engagement and Development:

• Instills ChenMed values and behaviors
• Builds culture and engagement
• Promotes team member retention
• Provides clear onboarding expectations
• Supports team member development through coaching and leadership rounding

Operational Excellence:

• Follows the Center Playbook procedures and core model
• Ensures adherence to operational standards and patient flow metrics
• Maintains focus on patient retention and positive customer experience

Scheduling Optimization:

• Adheres to scheduling templates, ensuring all patients are scheduled
• Schedules high-risk patients regularly
• Coordinates follow-up care and supports scheduling accuracy

Front Desk Ambassador:

• Assists patients with vehicle entry and check-in
• Provides updates for waiting patients
• Supports patient experience and maintains front office readiness

• Ensures OSHA, clinical, and quality standards are met
• Handles escalated patient issues
• Supports scheduling and documentation processes

Other responsibilities:

• Fills in for Care Facilitators as needed
• Supports VIP patient experience
• Performs additional duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong business acumen and leadership skills
• Knowledge of operational standards and healthcare regulations
• Excellent decision-making and problem-solving skills
• Organizational skills with attention to detail
• Effective communication and interpersonal skills
• Experience with medical insurance and EMR systems
• Proficiency in Microsoft Office
• Willingness to travel up to 10%
• Fluency in English

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED required
• Leadership experience in healthcare preferred
• Minimum 3 years’ experience in a medical facility
• BLS certification desired

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

#LI-Remote

About Us

Who We Are
ChenMed is a family-owned, family-oriented organization committed to bringing superior health care to moderate-to-low-income seniors.

Our vision
To positively change American healthcare through primary care innovation for the neediest populations.

Our mission
To provide a convenient, patient-centered environment that fosters enduring relationships between doctors, staff and patients and delivers superior outcomes and a compassionate experience. We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value through scalable innovation, resourcefulness and accountability.

Our patient promise
You are the reason we are here. Your coordinated healthcare and well-being is our focus. Like a member of our family, we will take care of you in good times and in times of need.