Front Desk Supervisor

The Press Club Grill; Los Angeles (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Hotel Lucile, Casetta's newest property, opens late summer 2026 in the heart of Silver Lake, Los Angeles. We are assembling the opening team to deliver a boutique guest experience across front desk operations, including reservations, check-ins/outs, and guest services.

The Front Desk Supervisor will lead the front office, coach staff, and ensure smooth operations to achieve outstanding guest satisfaction in a luxury setting.

Responsibilities

• Ensure outstanding guest service at all times.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues and coach and counsel the front desk team to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking guests' preferences and special requests.
• Cross check all billing instructions are correctly updated.
• Assist all departments in servicing the guests during high volume periods.
• Takes responsibility in the absence of the manager on duty.
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

Job description

Hotel Lucile, Casetta's newest property, opens late summer 2026 in the heart of Silver Lake, Los Angeles. Housed in a landmark 1931 church, this 25-room boutique hotel blends preserved original details — stained glass, soaring wood beams, choir loft — with a restaurant, bar, rooftop, pool, and a rotating program of art and community events. We're building the opening team now and looking for people who want to help bring this space to life.

Position Overview: A Front Desk Supervisor primarily supervises front office staff to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

Essential Functions:

• Ensure outstanding guest service at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to all company policies and standard operating procedures, while remaining well versed to ensure proper adherence and training for other team members.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Cross Check all billing instructions are correctly updated.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high volume periods.
• Takes responsibility in the absence of the manager on duty.
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.