Front Desk Agent

Hyatt; Jersey City (NJ); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical/dental/vision plans

401K options

Tuition assistance

Discounted room rates

Job summary

A well-known hotel chain in Jersey City is seeking a Front Desk & Guest Care Associate. The position involves assisting guests efficiently and courteously while maintaining a high level of service and hospitality. You will handle tasks such as guest payments and communication of guest concerns with the relevant departments. The ideal candidate should be proactive, responsive, and possess a strong sense of responsibility. Full-time associates can enjoy comprehensive benefits including medical plans, 401K options, and career advancement opportunities.

Qualifications

• Passion for serving others and providing a great guest experience.
• Ability to maintain high service levels.
• Knowledge of hotel safety and emergency procedures.

Responsibilities

• Assist guests efficiently and courteously.
• Handle guest payments and follow cash handling procedures.
• Communicate guest comments to relevant departments.

Skills

Excellent communication skills

Proactive and responsive

Strong sense of responsibility

Ability to handle guest concerns

Job description

Front Desk & Guest Care

Flexible Schedule Required (Morning, Evening, And Overnight)

Pay: $20

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.