Front Desk Supervisor

Hyatt; Jersey City (NJ); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefit package

Tuition assistance

Discounted room rates

Career advancement opportunities

Job summary

A prominent hotel chain in Jersey City is hiring a Front Desk Supervisor to lead a team and ensure exceptional guest experiences. The role requires open availability and involves checking guests in and out, handling requests, and maintaining high service standards. Employees enjoy competitive wages and a comprehensive benefits package, including medical, dental, and career development opportunities. Join a company that values its associates and supports growth in a vibrant work culture.

Qualifications

• Open availability for AM, PM, and Overnight shifts.

Responsibilities

• Provide the highest quality of service to customers.
• Check guests in and out efficiently and friendly.
• Handle guest mail and messages per procedures.
• Monitor room availability and assist in yield management.

Skills

Customer service

Leadership

Communication

Organizational skills

Job description

Description

Pay rate: $24 per hour

We are hiring a Front Desk Supervisor who will be the hub of the hotel, engaging with guests and leading a cohesive team focused on exceptional service while maintaining brand and Concord standards. This role is key to the overall guest experience and offers opportunity for growth into Assistant General Manager positions.

Requirements

Open availability (AM, PM, & Overnight)

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and offer assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Benefits (Full Time Associates only)

• Competitive wages.
• Comprehensive benefit package including medical, dental, vision plans.
• Life insurance, short-term and long-term disability options.
• 401(k) options.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training and development opportunities.
• Career advancement opportunities.

Why Concord?

Our culture is built on five cornerstones: Quality, Integrity, Community, Profitability, and Fun. We value associates, implement an Associate First policy, and regularly engage staff with fun activities to show we care. Join us and grow in a supportive, employee-first environment.

Equal Opportunity Employer

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Other Information

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.