Front Desk Associate

Concord Hospitality Enterprises; Englewood (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Medical plans

Vision/Dental

401K Retirement Program

Complimentary Hotel Room Night Program

Group Life Insurance

Disability Programs

Education Assistance Programs

Job summary

Concord Hospitality Enterprises is hiring a Front Desk Associate to be the welcoming face of the hotel, handling guest check-ins, phone calls, and reservations with a focus on service excellence.

The role operates 24/7, offering competitive pay and a robust benefits package including medical, vision, dental, a 401K, free room nights, and education assistance through University of Phoenix. Join a team that values integrity and guest satisfaction.

Responsibilities

• Processing credit card transactions
• Handling phone system, transferring calls, reservations
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies
• Maintain overall lobby appearance
• Be versed in all hotel emergency procedures
• Processing, folding, and assisting housekeeping with laundry

Job description

Front Desk Associate

Now Hiring: Front Desk Associate

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7… so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As a front desk associate you are the face of the hotel and the first interaction when guests enter the building. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Benefits (Full Time Associates Only)

• Competitive Pay
• Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
• 401K Retirement Program with company contribution – FREE MONEY!
• Complimentary Hotel Room Night Program – Receive 7 free nights a year
• Group Life Insurance equal to your annual salary
• Voluntary Short and Long Term Disability Programs
• Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities

• Processing credit card transactions
• Handling phone system, transferring calls, reservations, etc.
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies
• Maintain overall lobby appearance
• Be versed in all hotel emergency procedures
• Processing, folding, and assisting housekeeping with laundry

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun times on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality