Front Desk Supervisor

Jay Peak; Jay (VT); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

401k plan with employer match

Paid vacation and sick time

Medical, dental, vision insurance

Remote work options where applicable

Season passes at reduced rates

Employee recognition programs

Seasonal employee parties

Free employee meals

Job summary

Jay Peak is seeking a Front Desk Supervisor in Jay, VT, to coordinate front desk operations during shifts, manage staff, and ensure smooth guest service delivery throughout the season.

We offer part-time to full-time hours with competitive wages, 401k options, and benefits. Remote work is not required; some positions may offer flexible schedules depending on the role.

Qualifications

• Knowledge of Microsoft Office Suite software. Point of Sale and Property Management software experience preferred.
• Must demonstrate proper phone etiquette skills at all times. Ability to lead and direct employees during high volume business periods.
• Ability to work evenings, nights, holidays and weekends is required.

Responsibilities

• Directs and assists with training of the front desk staff.
• Is able to follow all duties of a front desk agent, which include the ability to problem solve for guests, maintenance or housekeeping issues.
• Establishes a thorough understanding of hotel equipment and software used at the front desk.
• Provides excellent customer service that goes above and beyond expectations, always maintains a professional presentation, is dressed in proper uniform attire and maintains a groomed appearance.
• Communicates with other supervisors on a daily basis regarding any issues, problems or concerns.
• Assists with weekly schedule followed by ensuring proper coverage and maintaining hours based on budget.
• Completes all daily front desk reports including cash reports, credit card refunds, compensation reports, call back log, shift at a glance form, and double checking the audit.
• Ensures and maintains a clean and safe environment.
• Ensures the company’s personnel policies are followed.

Skills

Microsoft Office

Phone etiquette

Evenings/Nights/Weekends

Tools

POS software

Property Management software

Job description

This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.

WHY WORK AT JAY PEAK?

We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members.

OUR VISION

We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation.

GET A JOB THAT GETS RESULTS

We take the notion of turning jobs into careers very seriously. Working full time in the snowsports resort business can be the holy grail for some. We want those folks here and we’ll work with you to get you where you want to be. It’s not for everyone but we’re not looking for everyone-we’re looking for you.

IF YOU HAVE WHAT IT TAKES, HERE’S WHAT WE CAN GIVE

• 401k program with employer match
• Accrued sick time for all employees
• Opportunities for Medical, Dental, Vision & Paid Vacation benefits
• Remote work and/or flexible schedules for some positions
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties
• For a full listing of employee perks both on and off-property, click here

Front Desk Supervisor

The Front Desk Supervisor coordinates Front Desk operations during their shift including managing Front Desk Agents, Night Audit, Valet/Bellman and Concierge employees by performing the following duties personally or through subordinate supervisors.

Part Time to Full Time

Jay, VT

Experience Level: Experienced

• This position offers part-time hours in the summer with full-time hours available in the winter.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Directs and assists with training of the front desk staff.
• Is able to follow all duties of a front desk agent, which include the ability to problem solve for guests, maintenance or housekeeping issues.
• Establishes a thorough understanding of hotel equipment and software used at the front desk.
• Provides excellent customer service that goes above and beyond expectations, always maintains a professional presentation, is dressed in proper uniform attire and maintains a groomed appearance.
• Communicates with other supervisors on a daily basis regarding any issues, problems or concerns.
• Assists with weekly schedule followed by ensuring proper coverage and maintaining hours based on budget.
• Completes all daily front desk reports including cash reports, credit card refunds, compensation reports, call back log, shift at a glance form, and double checking the audit.
• Ensures and maintains a clean and safe environment.
• Ensures the company’s personnel policies are followed.

Special Qualifications/Requirements

• Knowledge of Microsoft Office Suite software. Point of Sale and Property Management software experience preferred.
• Must demonstrate proper phone etiquette skills at all times. Ability to lead and direct employees during high volume business periods.
• Ability to work evenings, nights, holidays and weekends is required.

IF YOU HAVE WHAT IT TAKES, HERE’S WHAT YOU’LL GET

• Wage: $20.00 per hour
• Paid Vacation & Sick Time
• Paid Maternity & Parental Leave
• Medical, Dental, Vision, Life & Disability Insurances
• 401k program with employer match after 9 months of employment
• Remote work and/or flexible schedules (depending on position)
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties
• For a full listing of employee perks both on and off-property, click here

Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or [e-mail].