Front Desk Supervisor

Jay Peak Resort; Jay (VT); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Wage: $20.00 per hour

Paid Vacation & Sick Time

Paid Maternity & Parental Leave

Medical, Dental, Vision, Life & DI

401k with employer match

Remote work and/or flexible schedules

Season passes

Employee events

Job summary

Jay Peak Resort in Vermont is seeking a Front Desk Supervisor to oversee front desk operations during their shift, managing Front Desk Agents, Night Audit, Valet/Bellman and Concierge staff. Part-time in summer with full-time hours in winter for this year-round role.

Responsibilities include staff training, guest problem-solving, understanding front desk software, and maintaining high service standards while ensuring scheduling, safety, and policy adherence.

Qualifications

• Experience in hospitality or front desk operations preferred.
• Strong customer service mindset and professionalism.
• Ability to lead and direct staff during busy periods.

Responsibilities

• Directs and assists with training of the front desk staff.
• Able to follow front desk duties and problem-solve for guests, maintenance or housekeeping issues.
• Understands hotel equipment and software used at the front desk.
• Provides excellent customer service and maintains professional appearance.
• Communicates with other supervisors daily about issues or concerns.
• Assists with weekly scheduling and ensures proper coverage based on budget.
• Completes daily front desk reports including cash, refunds, and audit.
• Maintains a clean and safe environment.
• Ensures adherence to personnel policies.

Skills

Customer service

Team leadership

Phone etiquette

Flexible hours

Tools

Microsoft Office

POS software

Property management software

Job description

PART-TIME to FULL-TIME | YEAR ROUND

This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.

Front Desk Supervisor coordinates Front Desk operations during their shift including managing Front Desk Agents, Night Audit, Valet/Bellman and Concierge employees by performing the following duties personally or through subordinate supervisors. *This position offers part-time hours in the summer with full-time hours available in the winter.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Directs and assists with training of the front desk staff.
• Is able to follow all duties of a front desk agent, which include the ability to problem solve for guests, maintenance or housekeeping issues.
• Establishes a thorough understanding of hotel equipment and software used at the front desk.
• Provides excellent customer service that goes above and beyond expectations, always maintains a professional presentation, is dressed in proper uniform attire and maintains a groomed appearance.
• Communicates with other supervisors on a daily basis regarding any issues, problems or concerns.
• Assists with weekly schedule followed by ensuring proper coverage and maintaining hours based on budget.
• Completes all daily front desk reports including cash reports, credit card refunds, compensation reports, call back log, shift at a glance form, and double checking the audit.
• Ensures and maintains a clean and safe environment.
• Ensures the company’s personnel policies are followed.

SPECIAL QUALIFICATIONS / REQUIREMENTS

• Knowledge of Microsoft Office Suite software. Point of Sale and Property Management software experience preferred.
• Must demonstrate proper phone etiquette skills at all times. Ability to lead and direct employees during high volume business periods.
• Ability to work evenings, nights, holidays and weekends is required.

BENEFITS

• Wage: $20.00 per hour
• Paid Vacation & Sick Time
• Paid Maternity & Parental Leave
• Medical, Dental, Vision, Life & Disability Insurances
• 401k program with employer match after 9 months of employment
• Remote work and/or flexible schedules (depending on position)
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties
• For a full listing of employee perks both on and off-property, click here

Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or [e-mail].