Activities-Reservations Agent - Seasonal
Jay Peak
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Benefits offered by this job
Job summary
Jay Peak in Vermont is seeking an Activities-Reservations Agent to handle incoming reservations and guest inquiries for resort properties. The role involves taking calls, responding to emails, and coordinating with guests to ensure smooth arrangements.
The position is Seasonal with Part Time to Full Time opportunities, paying $17.76 per hour. Benefits include 401k with match, sick time, and employee perks such as season passes and meals. Training for Maestro and other software is provided.
Qualifications
- Customer service and communication skills required.
- Ability to work with guests and handle inquiries professionally.
- Familiarity with computer software such as Excel, Word, and Maestro is a plus.
Responsibilities
- Answer lodging guest reservations inquiries for Jay Peak Resorts.
- Answer calls for Resort Activities Center and upsell lodging amenities.
- Process deposits, confirmations, and provide check-in/check-out details.
- Respond to email inquiries and coordinate with guests via extranets.
- Maintain knowledge of lodging specials and resort events.
Skills
Education
Tools
Job description
This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.
We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members.
We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation.
We take the notion of turning jobs into careers very seriously. Working full time in the snowsports resort business can be the holy grail for some. We want those folks here and we’ll work with you to get you where you want to be. It’s not for everyone but we’re not looking for everyone-we’re looking for you.
- 401k program with employer match
- Accrued sick time for all employees
- Opportunities for Medical, Dental, Vision & Paid Vacation benefits
- Remote work and/or flexible schedules for some positions
- FREE or deeply discounted season passes for you and your dependents
- Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
- Seasonal employee parties
- Regular free employee breakfasts/lunches, family events, and parties
- For a full listing of employee perks both on and off-property, click here
Activities-Reservations Agent - Seasonal
Jay, VT
Part Time to Full Time
Lodging & Reservations
Entry Level
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This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.
The Activities-Reservations Agent receives incoming reservation/activities calls for Jay Peak Resort Properties. Makes required reservations and informs guest of policies. Respond to Email inquiries. Works with guests via 3rd party extranets.
- Answers incoming calls for lodging guest reservations inquiries for Jay Peak Resorts.
- Answers incoming calls for Resort Activities Center.
- Up-sell lodging guests into on resort amenities such as lessons, Clips and Reels, dinner reservations.
- Performs outbound calls for incoming guests to ensure all extra resort activities have been reserved in advance of arrival.
- Assist guests in best understanding the Resort’s various lodging accommodations, packaging options available & on property amenities.
- Reserving accommodations for Resort guests, most suited to their needs, verifying availability and quoting costs.
- Relay deposit/cancellation policies, processing advance deposits, emails confirmation letters, supplying details of check-in and check-out.
- Maintain current knowledge of lodging specials, sell rates & Resort events.
- Obtain beneficial information from incoming callers, offering effective tracking for resort sales.
- Maximize potential room revenue by following specified selling guidelines.
- Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.
This position has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to use multiple property software programs to successfully complete guest needs.
- Professional customer service/communication skills & telephone etiquette.
- Ability to retain and explain details patiently to callers.
- Ability to learn and work with GDS Providers.
- Must be willing to adapt to constant changes in a fast-paced environment.
- Familiarity with computer software, such as Excel and Word, Ability to learn Maestro software (on the job training available for Maestro training).
- Sales skills and good customer service manner.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit and use hands to finger, handle or feel. The employee is occasionally required to walk. Specific vision requirements of this job include close vision and color vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multilevel buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Workdays and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.
We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.
- Wage: $17.76 per hour
- Paid Sick Time
- 401k program eligibility with employer match after a year of employment with 1,000 hours of service
- FREE or deeply discounted season passes for you and your dependents
- Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
- Seasonal employee parties
- Regular free employee breakfasts/lunches, family events, and parties
- For a full listing of employee perks both on and off-property, click here
Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.
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