Front Desk Supervisor

Desimone-Gaming-Inc; Henderson (NV); On-site; USD 52,000 - 86,000; Full time

Job summary

Desimone-Gaming-Inc in Henderson, NV seeks an experienced Hotel Front Office Manager to oversee daily front desk operations, registrations, reservations, and guest satisfaction, ensuring a memorable WOW experience.

You will lead and coach the front office team, balance cash banks, prepare required reports, and collaborate with Engineering, Housekeeping and Security. Degree preferred but not required; MS Office and OPERA experience are essential.

Qualifications

• Must have strong customer service and communication skills.
• Experience leading a front office or hotel operations team.
• Proficiency with MS Office and OPERA software required.

Responsibilities

• Oversee daily front desk operations and guest registrations/reservations.
• Coach and lead the front office team to deliver exceptional guest service.
• Balance cash banks and complete financial verification accurately.
• Coordinate with Engineering, Housekeeping and Security to resolve issues.
• Prepare schedules and reports; assist budgeting and marketing efforts.

Skills

Customer service

Team leadership

Communication

Money handling

Basic math

Education

High School Diploma or GED

Tools

MS Office

OPERA software

Job description

The Hotel Front Office Manager is responsible for the overall day-to-day operations of the Hotel Front Desk. This position will manage everything from registration and reservations to guest expectations. Responsible for providing attentive, cheerful, courteous, professional customer service, always striving to exceed their expectations, and creating a WOW experience.Responsible for managing and coaching the front office team to deliver memorable guest experiences.Engage with guests to build personal relationships and resolve guest complaints.Responsible for conducting regular front office inspection to ensure that company is making a great first impression.Handle all financial verification transactions carefully to ensure Front Desk Guest Service Representative cash banks are accurately balanced at the end of each shift.Accurately complete checklists and required reports, review schedules for accuracy and staffing demands.Responsible for coordination and communication with Engineering, Housekeeping, and Security to resolve issues and concerns.Assist Hotel Manager with budgeting and forecasting, advertising, and marketing campaigns for the hotel.Maintain and execute staff engagement programs by monitoring team performance and contribution to overall department goals.Communicate with team members to promote a positive work environment and maintain morale.Monitor and correct performance of employees; Coach/Counsel team members as needed; Issue Disciplinary Action.Performs other job-related duties as assigned.Required:Must be 21 years of age.3 years of Front Office experience or Hotel Management experienceMoney handling, basic level math, accounting responsibilities.High School Diploma or GEDA college degree is preferred but not required.Excellent customer service, written and verbal communications and telephone etiquette skills.Proficiency with MS Office, and OPERA software.TAM cardPreferred:Previous experience working in a similar setting.