Front Desk Supervisor

gdhnola; Galveston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

gdhnola, located in Galveston, Texas, is seeking a Front Desk Supervisor. In this role, you will oversee front desk operations and ensure high levels of guest satisfaction. Key responsibilities include supervising check-ins and check-outs, addressing guest complaints, and maintaining service standards.

The ideal candidate will have a high school diploma and prior experience in a hotel front desk or supervisory role, along with excellent communication skills. Join our team and contribute to an exceptional guest experience!

Qualifications

• High school diploma or equivalent required.
• Previous hotel front desk or supervisory experience preferred.
• Strong communication and interpersonal skills necessary.

Responsibilities

• Supervise front desk staff activities, including training and scheduling.
• Handle guest check-ins and check-outs efficiently.
• Address and resolve guest complaints effectively.

Skills

Excellent communication

Interpersonal skills

Problem-solving skills

Attention to detail

Proficiency with hotel management software

Ability to multitask

Education

High school diploma or equivalent

Education in hospitality management

Tools

Microsoft Office Suite

Job description

Front Desk Supervisor - 402020

Department: Rooms

FLSA: Non-Exempt

Job Summary

As the Front Desk Supervisor, you will oversee front desk operations, ensure a high level of guest satisfaction, and manage a team of front desk agents. You will be responsible for supervising the check-in/check-out process, resolving guest issues, and maintaining the hotel’s standards of service.

Key Responsibilities

• Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management.
• Ensure that all guest check-ins and check-outs are handled efficiently and professionally.
• Address and resolve guest complaints or issues promptly and effectively.
• Maintain accurate guest records and handle cash and credit transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Ensure that the front desk area is clean, organized, and well-maintained.
• Assist with hotel marketing and promotion efforts as needed.
• Uphold the hotel's policies and procedures, including those related to safety and security.

Qualifications

• High school diploma or equivalent; additional education in hospitality management is a plus.
• Previous experience in a hotel front desk or supervisory role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficiency with hotel management software and Microsoft Office Suite.

Equal Opportunity Employer: Dreamscape Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. We are committed to creating a diverse and inclusive workplace.

Compensation

Competitive salary, commensurate with experience.

Requirements

Physical Requirements

Ability to stand or sit for extended periods.

Ability to lift and carry items up to 25 pounds.

Ability to handle repetitive tasks.