Front Desk Supervisor

Grand Hotel; Spokane (WA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Multiple tiers of medical coverage

Dental & vision coverage

24/7 Teledoc service

Free maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off (vacation, sick, bereav…

401(k) match

Job summary

Grand Hotel in Spokane is seeking a Front Desk Supervisor to lead the front desk team and deliver outstanding guest service. You will manage check-in/check-out, train staff, and ensure accurate reservations and billing while maintaining a welcoming lobby environment.

This role requires strong communication, solid computer skills, and a flexible schedule including nights and weekends; join a team that values excellence and guest satisfaction.

Qualifications

• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• Ability to communicate effectively with the public and other team members.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Strong computer skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check‑in, check‑out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Skills

Cash handling

Leadership

Communication

Computer skills

English fluency

Education

High School diploma/GED

Job description

Overview

Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service.

With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests.

Take the next step in your career and be part of a team that values excellence, growth, and teamwork.

Key Responsibilities

• Supervise front desk operations, including check‑in, check‑out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Qualifications

• Prior cash handling experience necessary
• High School graduate or G.E.D. equivalent
• Ability to communicate effectively with the public and other team members
• Read, write and speak English fluently
• Six months Front Desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Benefits

• Multiple tiers of medical coverage
• Dental & vision coverage
• 24/7 Teledoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (vacation, sick, bereavement, and holidays)
• 401(k) match

Salary Range

USD $18.00 – USD $18.00 per hour.

EOE AA – Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. We participate in E-Verify.