Front Desk Supervisor

Kolter Hospitality, LLC.; Florida; Hybrid; USD 21,000 - 30,000; Full time

Job summary

Hyatt Place Dania Beach is seeking a Front Desk Supervisor to lead daily front desk operations and support food and beverage coordination at the hotel in Dania Beach, FL. The role requires ensuring smooth check-in/check-out, guest satisfaction, and adherence to hotel policies.

Kolter Hospitality operates this property, emphasizing service excellence and a welcoming guest experience. The position is full-time and on-site, with weekend availability often required.

Qualifications

• Experience supervising front desk operations.
• Ability to handle guest issues courteously and efficiently.
• Familiarity with hotel front desk processes and check-in/check-out.

Responsibilities

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle guest issues courteously and efficiently, ensuring resolution.

Skills

Front desk operations

Team supervision

Guest service

Cash handling

Tools

Computer

Job description

# Front Desk SupervisorHyatt Place Dania Beach - Dania Beach, FL 33004## OverviewSalary Range$18.50 - $18.50 HourlyPosition TypeFull TimeJob ShiftAny## Description**Overview:** A Kolter Hospitality Lead Gallery Host delivers service excellence to our guests by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk and food and beverage operations for the hotel.---***Performance Expectations:***1. Supervise front desk operations during assigned shift.2. Ensure front desk staff is familiar with hotel products and services.3. Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.4. Assist guests with check-in and check-out processes.5. Ensure meeting rooms are set up and serviced according to banquet event order (BEO)6. Responsible for Food & Beverage inventory and ordering7. Oversee FIFO (first in/first out) process with Food & Beverage8. Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.9. Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.10. Communicate with other departments to coordinate and follow up on all guest and room information.11. Report any items in need of repair.12. Follow all safety procedures while working.**Behavioral Expectations:*** Be effective and innovative in handling and solving problems in the workplace.* Remain positive and helpful while working in a fast-paced environment.* Committed to the success and growth of the company.* Act honorably, even when no one is watching.* Eagerness to grow and/or develop within the company* Passionately provide personalized guest serviceEqual Opportunity EmployerM/F/Veteran/DisabilityDrug Free WorkplaceKolter Hospitality Participates in E-Verify## Qualifications**General Requirements:**Able to work most weekends and holidays.Report to work on time and in proper uniform.Knowledge and/or ability to operate a computer.Experience: Previous hotel Front Desk experience. Experience overseeing/directing a team a plus.Education: None**Physical Requirements:**Ability to stand/walk for up to 8 hours.Occasional lifting, pushing and pulling**Kolter Hospitality is proud to be an Equal Opportunity Employer.** *Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.*