Night Auditor

Hotel Leveque; Des Moines (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hotel discounts

Professional development

Job summary

Hotel Fort Des Moines, Curio Collection by Hilton in Des Moines, IA is seeking a Night Auditor to provide overnight guest support, accurately process transactions, and maintain reporting integrity.

The role requires strong problem-solving, excellent communication, and adherence to brand standards, with responsibilities spanning check-in, billing, and emergency procedures.

Qualifications

• 2+ years of customer service experience, preferably in hospitality.
• Previous front desk night audit experience heavily preferred.
• High school diploma or equivalent required.

Responsibilities

• Greet arriving guests and complete check-in with accurate information.
• Verify billing during check-out and encourage return visits.
• Interact with guests by phone or email to ensure satisfaction.
• Handle guest records, cash reports, audit reports with integrity and confidentiality.
• Promote loyalty programs and special rate packages when appropriate.
• Communicate with hotel departments to ensure timely service and issue resolution.
• Listen to guests, gather feedback, and address concerns.
• Maintain professionalism aligned with brand and company expectations.
• Know hotel emergency procedures and assist guests during emergencies.
• Log all transactions and balance house bank when applicable.

Skills

Customer service

Night audit experience

Communication skills

Education

High School Diploma

Job description

hospitality on hand all through the night

• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Requirements...

Experience & Education:

• 2+ years of customer service experience, preferably in Hospitality or related industry
• Previous Front Desk night audit experience heavily preferred
• High School diploma or equivalency education certificate required

Communication:

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Ability to independently work during overnight hours

Hotel Fort Des Moines, Curio Collection by Hilton

Hotel with 290 Rooms

A historic base where presidents stayed

A favorite among presidents and celebrities including Elvis and Johnny Cash, our restored 1919 hotel is listed on the National Register of Historic Places. We're in the center of downtown Des Moines, a mile from the Wells Fargo Arena. The Iowa State Capitol is less than 10 minutes away, and we're 15 minutes from the Iowa State Fairgrounds.

Proudfoot & Bird

Fine Dining in every aspect. Proudfoot & Bird, named after the original Hotel Fort Des Moines architects, pays homage to the glamorous days of years past with every detail. Adorned with stunning marble tables, intricate gold ceiling inlay, plush soft seating, and grand circular bar we have recreated a time that was filled with elegance, extravagance, and indulgence. Housed in the historic Hotel Fort Des Moines, we have taken every step possible to protect a valued piece of Des Moines’ cherished history. Two semi-private dining rooms are available, seating eight and 10 guests, respectively. Comprised of handmade pastas, humanely raised poultry, waterfowl, prime cuts of beef, sustainably caught seafood and locally sourced produce, Proudfoot & Bird’s menu consists of world class fare. Timeless cocktails, local/regional beer selections, and a carefully curated list of award-winning wines have been chosen to pair perfectly with our culinary vision. We look forward to serving you

Hotel Fort Des Moines, Curio Collection by Hilton