Front Desk Supervisor - InterContinental Indianapolis

InterContinental Hotels Group; Indianapolis (IN); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Uniform provided

Room discounts

401k plan

Training and development

Job summary

InterContinental Hotels Group is seeking a Front Office Supervisor in Indianapolis to lead the Guest Services team and ensure consistently high-quality service.

You will supervise daily operations, support training, and uphold brand standards while maintaining guest satisfaction in a luxury, high-volume environment.

Qualifications

• Experience in guest services/Front Office in luxury or high-volume properties is preferred.
• Supervisory or team-lead experience in a hotel context is desirable.
• Excellent communication, problem-solving and interpersonal skills.

Responsibilities

• Supervise the operations of Guest Services.
• Maintain high productivity, morale, and guest satisfaction.
• Assist Guest Services Manager/Assistant Manager with training and brand standards.
• Follow established operating and quality standards for Guest Services.
• Manage credit control and financial transaction procedures.
• Adhere to Occupational Health and Safety regulations.
• Check guests in and out according to hotel standards.

Skills

Guest Services

Customer Service

Team Leadership

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Front Office Supervisor

About IHG and the InterContinental Indianapolis

The InterContinental Indianapolis, brings urban luxury and timeless style to Monument Circle. The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle.

Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

At IHG we promise to give colleagues…

• Room to Belong: Enable
• Room to Grow: Enrich
• Room to Make a Difference: Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful
• Cultured
• Remarkable

We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values:

• Do the right thing
• Show we care
• Aim higher
• Celebrate difference
• Work better together

About this position

This position is responsible for ensuring that consistent high quality customer service is delivered by the Front Office Team.

A little taste of your day-to-day

Every day is different,but you’ll mostly be:

• Supervise the operations of Guest Services.
• Maintain the highest productivity, employee morale, and guest service as possible.
• Assist Guest Services Manager/Assistant Manager in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
• Maintain and follow all operating and quality standards established for Guest Services.
• Maintain and follow procedures for credit control and handling of financial transactions.
• Follow all Occupational Health and Safety regulations.
• Check guests in and out of the hotel according to hotel and/or brand standards.

What we need from you

• High school education, GED, or equivalent experience required. A bachelor’s degree is highly preferred.
• Minimum 2 years of experience working within Guest Services/Front Office required in a luxury high-volume hotel, conference center or resort with at least one of those in a supervisory role.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

The hourly pay rate for this role is $21.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.