Front Desk Supervisor

Residence Inn by Marriott Chula Vista; Chula Vista (CA); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Résumé du poste

Residence Inn by Marriott Chula Vista is seeking a Front Desk Supervisor to lead the guest services team, ensuring check-ins are smooth and guests feel welcome. You will set the tone for unforgettable service and guide associates with energy and focus.

You will manage reservations and VIP requests, train staff, address guest concerns, and uphold safety and standards while contributing to revenue through thoughtful rate and package promotions.

Qualifications

• Greet guests warmly and manage smooth check-ins/check-outs.
• Assist with reservations, VIP requests and guest satisfaction.
• Lead and train a hospitality team while maintaining standards.

Responsabilités

• Greet guests and ensure a smooth arrival experience.
• Manage messages, logs, and package handling efficiently.
• Monitor rates, promotions, and opportunities to improve value.
• Coach and supervise associates to resolve guest concerns.

Connaissances

Guest Experience

Operations Management

Revenue Strategy

Team Leadership

Formation

High School Diploma

Hospitality Coursework

Driver's License

Description du poste

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Our Hotel We are conveniently located in the quaint suburb of Chula Vista, just a short drive from Downtown San Diego. Featuring a modern, upscale design, our spacious apartment-style suites provide relaxed and comfortable accommodations for travelers in town for work or play. Choose from 148 spacious suites, including a studio, one- and two-bedroom suites all with a separate living and sleeping area and a fully equipped kitchen. Free WiFi and free breakfast buffet provided for every guest. Work out in our state-of-the-art fitness center or unwind by the pool on a sunny San Diego day. Plus, did we mention we’re less than eight miles away from North Island Credit Union Amphitheater, and Aquatica San Diego Waterpark, and less than two miles from Chula Vista Elite Athlete Training Center. Other nearby attractions include the Las Americas Premium Outlets – only 10 miles away. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions: