Concierge

Northwood Hospitality LLC; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

Job summary

Northwood Hospitality LLC in Charlotte, NC, seeks a friendly Concierge for our Front Office team. You will be the first point of contact for guests, delivering personalized assistance and anticipating needs to create a seamless, memorable stay from check-in to departure.

Responsibilities include greeting guests, providing local recommendations, arranging dining reservations, tours and transportation, handling guest inquiries, and supporting administrative tasks with a professional, proactive

Qualifications

• Experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Knowledge of local attractions and area.
• Proficiency in relevant computer software (reservation systems, email).

Responsibilities

• Guest relations: Greet and welcome guests, provide information on local attractions, assist with luggage and room service, address inquiries and resolve issues.
• Reservations and bookings: Make reservations for dining, shows, tours, and transportation; assist with appointments and services; provide personalized recommendations.
• Local knowledge: Stay up-to-date on events and attractions; offer tailored recommendations.
• Administrative tasks: Manage guest correspondence and records; assist with scheduling and reporting.

Skills

Customer service

Communication

Time management

Local knowledge

Reservation systems

Tools

Reservation software

Email

Job description

Job Description

Job Description

Concierge

Department: Front Office

Reports To: Front Office Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

As a Concierge you will be the first point of contact for our guests, providing exceptional customer service and personalized assistance throughout their stay. You will be responsible for anticipating and fulfilling guests' needs, ensuring a seamless and memorable experience.

Responsibilities:

Guest Relations:

• Greet and welcome guests warmly and professionally.
• Provide information about local attractions, restaurants, and transportation options.
• Assist with luggage handling and room service requests.
• Address guest inquiries and concerns promptly and efficiently.
• Resolve guest complaints and issues in a timely manner.

Reservations and Bookings:

• Make reservations for dining, shows, tours, and transportation.
• Assist with booking appointments and services within the hotel.
• Provide recommendations based on guest preferences and interests.

Local Knowledge:

• Stay up-to-date on local events, attractions, and cultural activities.
• Offer personalized recommendations tailored to individual guests' needs.

Administrative Tasks:

• Manage guest correspondence, including emails and phone calls.
• Maintain accurate records of guest requests and preferences.
• Assist with administrative tasks as needed, such as scheduling and reporting.

Qualifications:

• Proven experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of local area and attractions.
• Proficiency in relevant computer software (e.g., reservation systems, email).
• A positive and enthusiastic attitude.

Perks & Benefits:

• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Source: Northwood Hospitality