Front Desk Supervisor

mcrhotels.com; Chandler (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel in Chandler is seeking a Front Desk Supervisor to oversee operations, enhance guest satisfaction, and manage a dedicated team. The ideal candidate will have supervisory experience and exceptional customer service skills. Join a dynamic team at one of the largest hotel owner-operators in the US, recognized for innovation and excellence.

Benefits

Weekly pay

Paid time off

Retirement options

Health, dental, and vision insurance

Qualifications

• Minimum one year front desk supervisory experience required.
• Exceptional customer service skills and strong leadership abilities.

Responsibilities

• Oversee front desk and night audit teams focusing on guest satisfaction.
• Handle check-ins, check-outs, and billing verification.
• Coach front office team to manage occupancy and guest service.

Skills

Customer Service

Leadership

Communication

Education

Two-year college degree

Tools

Common Software

Job description

Job Description

Posted Friday, May 16, 2025 at 5:00 AM

At the Hilton Phoenix Chandler, we currently have an exciting opportunity for a Front Desk Supervisor and are actively looking to meet the best and brightest talent in the hospitality industry. We welcome the opportunity to discuss this position and answer any questions about our company.

The successful candidate will be responsible for overseeing the front desk and night audit teams, focusing on guest and staff satisfaction.

Responsibilities:

• Assist in interviews, hiring, onboarding, and performance management of front desk team members
• Act as Manager on Duty in the absence of the General Manager and/or Assistant General Manager
• Review procedures and policies with team members
• Ensure compliance with policies and procedures
• Handle check-ins, check-outs, billing verification, reservations, and special requests
• Provide knowledge of hotel property and local attractions to assist guests
• Foster open, collaborative relationships with team members and management
• Comply with Federal & State Labor laws
• Investigate and resolve service and accommodation complaints
• Coach the front office team to manage occupancy, guest service, and expenses effectively
• Identify service issues and trends, and facilitate solutions to improve guest satisfaction
• Balance cost controls with exceptional service and staff satisfaction
• Maintain strict key controls

Requirements:

• Two-year college degree or equivalent hospitality experience (minimum one year front desk supervisory experience)
• Prior experience with brand standards preferred
• Exceptional customer service skills
• Outgoing, engaging personality
• Strong leadership abilities
• Intermediate to advanced computer skills and familiarity with common software
• Flexible schedule including days, nights, holidays, and weekends as needed
• Excellent English communication skills (reading, writing, speaking)
• Physical ability for continuous movement and occasional lifting up to 20 pounds

About Our Company

• MCR is the 3rd-largest hotel owner-operator in the US
• Founded in 2006, with offices in New York City, Dallas, Chicago, and Richmond, VA
• Managing a $5.0 billion portfolio of 148 hotels with over 22,000 rooms across 37 states and 106 cities
• Employs over 7,000 team members nationwide, operating under 9 Marriott brands, 8 Hilton brands, and independent hotels
• Recognized as one of Fast Company's 10 Most Innovative Travel Companies of 2020
• Recipient of multiple awards including the Marriott Partnership Circle Award and Hilton Legacy Award

Benefits:

• Weekly pay
• Paid time off
• Retirement options
• Health, dental, and vision insurance (available after 30 days for full-time employees)