Front Desk Supervisor

Crescent Hotels & Resorts; Tempe (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company in the hospitality sector as a Front Desk Supervisor, where you will lead a dedicated team to ensure exceptional guest experiences. This role offers a dynamic work environment with opportunities for growth and development, allowing you to showcase your organizational and customer service skills. Enjoy a range of benefits including flexible scheduling, competitive wages, and discounts at properties across North America. If you have a passion for hospitality and a commitment to excellence, this is the perfect opportunity for you.

Benefits

Health & wellness programs

Learning opportunities

Travel discounts

401K matching program

Flexible scheduling

Discounts at properties

Qualifications

• Strong organizational and time management skills are essential.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Lead the Front Office team to ensure quality customer service.
• Greet guests and handle check-in/check-out procedures efficiently.
• Handle guest account closeouts and resolve any dissatisfaction.

Skills

Attention to detail

Teamwork skills

Organizational skills

Time management skills

Flexibility

Education

1 year of experience as a Front Desk Supervisor

Job description

Job Description: Front Desk Supervisor at Crescent Hotels & Resorts

At Crescent Hotels & Resorts, we are a team of hospitality professionals committed to providing exceptional guest experiences. We value our associates as the stars of our success and foster an environment where you can bring your true self to work, grow your career, and enjoy benefits like health & wellness programs, learning opportunities, and travel discounts.

We offer:

• Highly competitive wages
• Benefit plans for eligible associates and their families
• 401K matching program
• Flexible scheduling
• Discounts at our properties in North America and Marriott hotels worldwide

Responsibilities:

1. Lead and guide the Front Office team to ensure quality customer service
2. Greet guests warmly and handle check-in/check-out procedures efficiently
3. Use a computer system to input and retrieve guest information accurately
4. Promote Crescent and brand-specific marketing programs
5. Assign rooms based on guest needs and code electronic keys
6. Confirm room details and provide welcome materials
7. Handle guest account closeouts and resolve any dissatisfaction, including negotiating compromises
8. Maintain mobility and standing throughout the front office area

Qualifications:

You should have:

• Attention to detail and teamwork skills
• Challenge-positive attitude
• Strong organizational and time management skills
• Flexibility to work various shifts, including days, evenings, and weekends
• At least one year of experience as a Front Desk Supervisor in a large full-service hotel
• Experience with Marriott brands is a plus

At Crescent Hotels & Resorts, we are committed to diversity, equity, and inclusion, fostering an environment of respect and open dialogue about race, equity, and diversity. We believe that a diverse team enhances our culture and service excellence.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more information, review the Know Your Rights notice from the Department of Labor.