Front Desk Supervisor, Pyramid Lake Lodge

Pursuit; Texas; On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading company as a Front Office Supervisor overseeing the Front Desk operations at Pyramid Lake Lodge. You'll ensure exceptional service for guests while leading a diverse team. Enjoy perks like free access to attractions, discounted stays, and comprehensive benefits in an inspiring natural environment.

Benefits

Free access to Pursuit attractions for staff and family

Discounted hotel stays

Access to subsidized mental health resources

Full benefits including medical, dental, vision

Qualifications

• 2-5 years hotel experience including recognition and employee training.
• Proven record as a team leader/motivator who works well under pressure.

Responsibilities

• Oversee daily operations of the Front Desk at Pyramid Lake Lodge.
• Ensure a memorable experience for guests through service standards.
• Conduct employee reviews and monitor service metrics.

Skills

Communication

Problem Solving

Organizational Skills

Interpersonal Skills

Leadership

Education

Post-secondary education or equivalent

Tools

Microsoft Office

Job description

What will be your daily pursuit?

Leadingouramazing front desk team in providing our guests with top-notch service and a welcomingJasperadventure!

When does this adventure begin?

This is a full-time, regular position starting immediately.

What perks can you expect?

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in aniconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in aninclusive cultureandmake life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growthor future work atother Pursuitlocations
• Access to one of the world’s most beautiful and iconic National Parks
• Full benefits including medical, dental, vision; RRSP matching

What will you do in this job?

This role will oversee the daily operations of the Front Desk at Pyramid Lake Lodge. The Front Office Supervisor will ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practices. The Front Office Supervisor will report directly to the Hotel Manager. This position will act as the “on the floor” daily leadership for the Front Desk Team, ensuring delivery on key performance areas. Accompanying this responsibility will be a focus on Operational Excellence, employee retention, communication, training and development, setting service standards and consistencies, as well as the further development of our hospitality culture. Attention to detail/effective communication skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position.

• Represent Pursuit BJC professionally in all communications relating to clients/guests, suppliers, products and co-workers; this includes, telephone conversations, email, letters, etc.
• Ensure that all service expectations, standards and qualities are being met and exceeded on a continual basis, providing employee coaching and direction as required.
• Conduct employee reviews; actively seek opportunities to recognize staff and assist in the creation and adoption of employee recognition program or events.
• Monitor Service metrics daily/weekly during the season, reacting and responding accordingly to address any issues.
• Ensure payroll is reviewed weekly and submitted on time for all payroll periods.
• Work with Hotel Manager to create schedule and training plan for front desk agents.
• Learn the procedures of Front Desk Agent and Night Auditor and be available to work a variety of shifts including morning (7:00am-3:00pm), afternoon (3:00pm-11:00pm), and overnight (11:00pm – 7:00am).
• Supervise the activities of agents and report issues to the hotel manager for review and investigation.
• Effectively handle all guest complaints, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
• Provide team with tools and training to handle guest concerns and complaints in a consistent manner.
• Ensure all staff are thoroughly familiar with the hotel’s emergency procedures, and in a state of preparedness for any emergency.
• Anticipate the needs of department leaders, staff and arriving, and in-house guests.
• Enforces Pursuit policies, work standards, and accompany Hotel Manager for disciplinary procedures.
• Review wedding and tour group reservations and coordinate with other departments to ensure a seamless arrival and departure experience for the guests.
• Coordinates staff events and development opportunities with the Hotel Manager.
• Other duties as assigned

What skills and experience do you need for this job?

• Post-secondary education or equivalent in work experience
• 2 – 5 years hotel experience including, recognition, and employee training
• Strong organizational, communication skills & proven strength in Problem Solving and ability to make decisions.
• Flexible (ability to work varying hours/days as business needs dictate)
• Must have excellent interpersonal and guest relation skills
• Able to identify and act upon safety concerns
• A proven record as a team leader/motivator who works well under pressure, possesses strong attention to detail and time management skills
• 2nd Language (especially French) an asset
• Computer proficient – Microsoft office
• Must meet the Organization grooming and appearance standards
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
• Standard First-Aid or higher an asset

What will your work environment be like?

• Beautiful.You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent.You’ll spend your days in and aroundnational parks.
• Remote.Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.Connect with friends around a bonfire instead ofthroughWiFi
• Busy.Youneed to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
• This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up.We work as a team and believe that we succeed together – these job duties may change based on the needs of theteam and company as a whole.
• To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based inAlberta, Canada. Relocation to the area and the legal ability to work inCanadais required.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.