Front Desk Supervisor

The Crescent Hotels Group; Deerfield (IL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefit plan

401K matching program

Flexible scheduling

Discounts on Crescent properties

Tuition reimbursement

Job summary

Crescent Hotels & Resorts is seeking a Front Office Supervisor to lead our front desk team and ensure exceptional guest experiences. The role requires at least 1 year of supervisory front desk experience and Marriott brand familiarity is preferred; you will drive guest satisfaction, manage check-ins/outs, and coordinate with other departments.

We offer competitive wages, a robust benefits plan, 401K matching, flexible scheduling where possible, and travel discounts across Crescent properties in

Qualifications

• Experience as a hotel front desk supervisor or similar role.
• Must have Marriott brand experience preferred.

Responsibilities

• Greet guests with a friendly welcome and provide clear directions to staff.
• Assist guests during check-in/out, manage room assignments and rates.
• Verify credit cards, handle transactions, and balance the house bank.
• Communicate with staff and enforce standards; respond to guest requests.
• Maintain professional appearance and ensure smooth front desk operations.
• Resolve guest issues and exceptions with appropriate solutions.
• Support attendance and perform other duties as assigned.
• Promote Crescent and brand marketing programs to guests.
• Lead front office team to deliver exceptional guest experiences.

Skills

Team Player

Leader

Detail Oriented

Dedicated

Job description

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Tuition reimbursement

1 year experience as a Hotel Front Desk Supervisor is a must

Marriott Brand Experience is preferred.

ESSENTIAL JOB FUNCTIONS:

1. Communicate effectively both verbally and in writing to provide clear

direction to staff. Assign and instruct guest service agents in details of work.

Observes performance and encourages improvement.

2. Greet guests immediately with a friendly and sincere welcome. Use a

positive and clear speaking voice, listen to and understand requests,

respond with appropriate actions and provide accurate information such as

outlet hours and local attractions.

3. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information

including number of guests and room rate. Promote Crescent and brand specific marketing programs. Make appropriate selection of rooms based on

guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates,

coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate

compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area.

4. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.

Accept and record vouchers, travelers checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a

calculator. Post charges to guest rooms and house accounts using the computer.

5. Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

6. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.

Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make

decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize

revenue allowances to remedy problems only after other alternative solutions have been offered.

7. Communicate both verbally and in writing to provide clear direction to staff.

8. Comply with attendance rules and be available to work on a regular basis.

9. Perform any other job related duties as assigned.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Leader: Inspires teammates to follow them (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts